Bell Canada sucks (or, how NOT to practice permission marketing)
Few people I know would disagree that Bell Canada has just about the worse customer service they have ever encountered.
As a subscriber to their DSL service several years ago, I tried to return a defective DSL modem they had supplied me with. She went through insisted her little decision tree, which eventually concluded that the problem was either with their modem or my network card.
The only way to exonerate my network card was by running a utility she supplied, but which was not compatible with my system’s configuration. I knew the modem was the problem, because I tried a friend’s and it worked perfectly with my setup. I told the Bell customer support agent this.
It was to no avail. I tried to explain to her the logic of what I was telling her, but she wouldn’t sway from her script and pre-planned decision steps, before finally getting angry and me, blurting out:
- Sir, do you want me to get fired for helping you?
Suddenly, it all made sense. If you work for Bell Canada, you shouldn’t help your customers, lest you risk getting fired.
So figure how surprised I was when my mother received a card from Bell after dumping them as her local telco. How thoughtful that a company the size of Bell Canada would take the time to send a cute little card to tell their customers “it was better with you here.” This, after she made it very clear to their telemarketers that she was not interested in returning to their service. Here’s a scan of the front and inside of the card:
In case some of you don’t get the message Bell is trying to send, here’s a rewrite, in plainer English, of their text:
It was better before deregulation.
Dear [xxx],
I’m writing to say that we are sorry to have lost our monopoly position in the market. Even though greater choice, lower prices and better service are driving millions of Canadians away from us, there’s still a sucker born every minute.
Unfortunately, since you asked not to be contacted again, we have to wait three months before resuming our harassing calls to you. We’re counting down the days because we’d rather spend time harassing disatisfied customers than figuring out how to actually provide a service that people want.
Tags: Bell Canada, Bell, marketing, telemarketing, permission marketing
BEll is very good. We enjoy every minute here in HELL.
RE: LOL
“maybe if you fucktards would take time to read your service agreements..understand your billing.. you wouldnt have to call and beg for free stuff all the time…if you met us in the middle and understood we have policies assigned by the service agreement that YOU signed then youd understand where we are coming from… you yell at us over the phone but what you dont realize is that we work for $10 an hour in shitty call centers..have families to feed and we have to completely comply with what we are told to do..im sorry but im not going to risk going hungry all because YOU fucked something up or you just dont understand your bill and you think we should compensate you for your ignorance”
You Sir are an asshole and will be out of a job very shortly. lol now!
Like everyone else out there, i am amazed that Bell are still in business. If i ran my company the way they run theirs, i would go bust very fast – how do they get away with it?
I also agree that speaking to someone who is fluent in english is a priority in an majority english country. I think the bell complain center is in India or Quebec, either way i dont know what they say half the time and visa versa.
I finally managed to rid myself of bell and went with atlantic telecom – saved a bundle and no need to complain yet – but i do know if i did have an issue they would bend over backwards to help me!
Wow, I see I am not the only person frustrated with Bell Aliant service. I bought a Blackberry and when it was 6 months old it needed to be sent away for repair. That was 5 WEEKS ago. Today I asked them to give me call display for free until they fixed my phone so I could re-enter my contacts more easily. They said NO!!!!! For what would cost next to nothing to shut me up they said no. I wish I had bought an iphone instead.
Ok, so after being with Bell for 12 years, we found a deal from Bell that would save us a lot at the end of the year.
After getting everything installed, we ended up receiving a WAY higher bill that what was expected and they installed the wrong things in my house.
Aside from the wrong billing, their internet reliability is really poor. In the fist month of their service, I already lost connections from Bell three times.
Don’t get me started on their telephone… for some reason, every other week, the phone just stops working and their is no dial tone!
I thought that I would be getting the same television channels as rogers, but the one channel that my family has been watching for the past 20 years isn’t even offered! And it’s CP24, my local news television!!!!!!
After being on the phone for more hours and trying to get everything fixed, the PVR that they promised was out of ’stock’ and they said they would call me in a week and let me know if they had any left. It’s been 3 weeks now. Plus the channels that we asked for weren’t even put in as part of our television bundle and the channel that they said that CP24 was on NEVER worked! – Oh yeah, I forgot to mention; almost every channel doesn’t tune in. I have to go back to the channel several times for it to work.
BIG MISTAKE going to Bell… I hope Rogers still have the deal they were offering us.
After spending 2 hours on the phone with them (mostly waiting through that horrible music they put on while you wait for a person) I thought I’d google how ‘bell phone is terrible’ and I found so much.
Here’s my story:
At the end of August I cancelled my Bell phone and moved to Cogeco. Bell told us we would receive no further bills and we specifically asked them no to take any authorized payments out of our bank account. We called bell to cancel, they said it was done. We called Cogeco, and they send a PORT request to Bell to transfer our service to theirs. That was completed on the 29th. Our phone service was totally with Cogeco at this point.
Well, we get an authorized payment from Bell for september. We call to ask them why, and they told us we never cancelled our phone. Well, that was wrong. We then talked to another person, that told us the reason for the charge was that the paperwork took a few weeks to go through. That was wrong as well, as Cogeco told us our phone service was transferred at the end of August.
We talked to 4 different people that refused to acknowledge that we called them to cancel. We then hung up and tried once more – this woman explained to us that the September payment was credited. Now what I want to know is, why couldn’t the other 4 people tell us that?
Bell does not seem to know what they are doing half the time, and their customer service is atrocious. I’m so glad we don’t have to deal with them anymore.
I’m canceling my internet service with Bell tomorrow morning, and vowing to never ever go back in this lifetime. After examining my bill breakdowns for the past three years, Ive noticed they’ve been stealing on average $10 a month from me in services I never requested such as “MSN premium service” as one example. What is that? I never requested it, and the telemarketer who signed me up and promised me $39.95 after a six month promotional period mentioned nothing about it. I guess it’s easy for him to check off all the boxes on his little form sicne it’ll take months before they threaten to extract the couple of dollars commission he made on adding services I didn’t ask for.
On top of that, in the past two years, they changed their policy on “unlimited” service without notifying me, and although I know they can do that since they hide it in the small print, it’s like stabbing your client in the chest, and a bad practice overall. Some months, my billing added an addition $30 dollars for crossing some imaginary bandwidth line at which point I am penalized for using their service. When I see that they have taken a $90 payment directly from my bank account for internet service, I get enraged, but am too exhausted to fight the good fight over the phone with their intentionally understaffed billing departments. I’m quitting tomorrow, and finding an ISP that offers “unlimited” service for a reasonable price and never going back. In the meantime, my personal therapy is designing “boycott Bell” t-shirts to wear when I go shopping downtown.
Bell . Doest’n deal with no one they don’t care , your are just a number , i have been with Bell for 10 years now, and they do not understand ? mind you i have a contract with them , if i broke it will cost me 400 buck so i went a the cheapest plan there is instead of 70 to 100 a month it is now 26 including tax , all i want is to change my phone for the iphone wich more then likely it will cost me more .. try to understand that Pierre
Bell Ass:
“Good morning Mr. Frank. This is Ms. Telemarketer calling from Bell Canada. We are going to reduce your current internet charges from $107/mo to $89/mo”.
Me:
“Really? Why?”
Bell Ass:
“Because you are a good customer and have been with Bell for a long time.”
Me:
“Well Ok”
Three months later I am offered free internet by another company in exchange from allowing them to use some of my office space. So, I phone up Bell Canada to cancel my internet service with them:
Me:
“Hi, This is Mr. Frank. I am calling to cancel my internet service”
Bell Ass:
“OK. The buy out on your contract is $2100″.
Me:
“What?”
Bell Ass:
“The buy out on the contract you signed up to 3 months ago is $2100″
This is Bell. Dishonest asses. I sent them $1000 to shut them up (big mistake) because I fell victim to their collection agency’s threats of affecting my business credit rating.
I am no longer with Bell. Switched my business system to Vonage. Switched my home to Vonage. Switched my family cells all to Telus. Switched home internet to Cogeco. I no longer use a cell phone.
FU Bell!
I am a floor manager in one of the cancellation departments for Bell Sympatico.
Just a couple of things people who hate Bell don’t understand:
We understand that you are frustrated. But when something goes wrong with your service, be it billing, connection or whatever, please don’t yell at us. We have services. We pay bills. We have rent and mortgages, car payments and families, and the list really does go on.
The problem with Bell is largely based on money saving, outsourcing to India and The Philippines in an attempt to save money,but please don’t insult these people. They are human. They have families to feed too. Yes there are reps who are in it for the money, but please don’t paint them all with the same brush. The issue is not with language, it’s with mind set. They can’t think Canadian anymore than you can think Phillipino or Indian. Every foreign speaking csr does not deserve to be treated like trash due to bigotry or one bad instance. I talk to reps in Canada who are worse, and on a daily basis. Believe me.
Second: Read your service agreement. Don’t call us complaining about a termination charge or 30 days notice based on your own stupidity and ignorance. Every ISP has a service agreement; it’s not the responsibility of a company to ensure a customer reads it. If I get in a car accident I pay the deductible regardless as to whether or not I know my insurance policy.
Third: Stop whining. Stop expecting everything for free. The same people who want 3 or 4 months free on a non contract term are the same ones who complain about the price. If you owned an ice cream stand and gave me and my family all a free scoop of vanilla that cost has to be made up somewhere. No company is just going to “give” away “free” service. We need to make a profit or prices go up on a whole.
Fourth:
Some of us don’t care. I know that. Those people should not be representing the company. But most of us do.
Please don’t yell or swear at the csr. Don’t belittle him or her because he or she lives in a 3rd world country you wouldn’t survive in for a month. Try being in our shoes. You expect us to be in yours.
In closing let me say this:
I was on a call today for over an hour, helping a customer not because I had to, but because I wanted to.
Bell Canada has the worst service ever, even worse than Rogers. I have dealt with Bell 3 times in my life and at this moment Bell owes my family about $400. These include the money they forced me to pay for the TV I never got, and promised to credit those money back to me, but never did. Same thing with the home phone couple years ago.In addition to that, they switched me to an expensive home phone plan without my permission, I tried to switch back, they hadn’t manage to do that for 3 months until i canceled all my services entirely.
I wish regular customers like me could do something about these kinds of malpractice, which such huge companies like Bell easily get away with.
Bell officially sucks!!!
I hope that some of you realize that by switching to ROGERS, you still aren’t getting your money’s worth although the service may be better. Picture this, before when you were getting shit on your face now you are a large fart. You still aren’t being protected from the excretion of material to your face but atleast a bad smell is better than having a face filled with shit.
I am sitting here listening to my mother attempts at reasoning with a bell employee over the phone. I then read Nick McGregor’s comments from Jan 2007. I can’t beleive that they are that incapable of transforming a company. It leaves me with one conclusion; they don’t care and choose to continue operations in a way that does not offer any value to their customers. I recomend that noone go with bell any longer. Choose to go with Wind the new provider. Let’s bring these rediculous companies who have been giving Canadians sub-par value for our over-priced telephone services to their knees. Go with the new company!
Their business ethics are crap they don’t care about customers, employees have no clue what their talking about most of them just out of high school btw, One instant a dumb blond employee said at a bell store that they are a privately owned franchise and supposedly aren’t owned by bell so they could not help out with a cell phone problem, yet when asked then why do u have a bell logo in the store and accept payments for bell she had no clue what to say. There have no idea what kind their warenty covers. There business ethic is how to take money from customers. I hope all this karma bites them in their butts! GO ROGERS GO
Yeah, if people looked at how lousy Bell customer service really is. They’d be outta business. Hopefully the new upstart cell carriers will make a difference. However, the bad taste of Bell, will forever grace my lips…..
This website required your name….then published it…..not cool….now Bell hencemen will show up at my door….any moderators should fix this, and disclose this on the “reply” page…
What a J.O.K.E. this company is. Sep 2009 Bell Aliant has a promotion on that says 99 per month for 12 months includes phone, high speed and Bell Xpress view. Bell Xpress view tec comes out and tells me to pick 3 additional packages with my promo and I could get a 4th for 8.99 so I take all 4 of them (most I could get I see). Well it would seem I was suppose to get 2 bills one from Bell aliant and one from Bell Xpress.
I never EVER recieved a bill from Xpress view and at the time I didn’t know I had to.
Well Dec 21 Satillite goes out and I call Bell Aliant to be told oh we don’t deal with that, call Xpress. so I do. I find out I owe Xpress view 450. I say .. WOW. WTF, oh can I owe just xpress view 450 when 4 month at 99 per month is 400. And I have been paying my Aliant bill. Find out that Xpress view had my wrong phone and address in their system. Plus the 3 additional packages aren’t additional but are 80 per month.
Make a LONG LONG story shorter, Xpress view blames it on Aliant saying they have no idea what promo packages Aliant is promoting that Xpress view just credits my account.
So here it is Jan 20 after calling daily and no talking to a supervisor for aliant I was told, I don’t know why it has got to me this is an Xpress view issue.
Still have no service for satilite.
What a joke.. Going to eastlink and I don’t care if I am locked into your contracts bell you can KISS my ASS.. send it to collections you will not get a penny from me…
BELL=JOKE
I have been told by a person first hand that bell sales reps work off commision and the more packages they sell the more commision.. No wonder everyone bill is screwed up.. They min wage staff are trying to make a living by commiting fraud to the customers
I heard the Nova Scotia Government dropped Bell Aliant as their supplier.. WOW, that says alot..
Wow! I just returned after 6 six years abroad and have already had 3 bad experiences with Bell. Yesterday, when they were installing our Bell Express the service man said that Customer Service wanted to talk to me about the package I wanted to order. I told him that my husband had already ordered the channels we wanted but he pressed me on the phone, getting quite rude. After the installer apoligied for his behaviour. Today I was recieving phone calls for someone in another name from Bell Credit Department. I called them and couldn`t get through, so I called 310 BELL. They put me through to a man who said nobody had called from Bell. I tried to explain that I had the credit department number on my phone register and I had heard the message from them but he insisted that nobody had called. I asked for a supervisor and he said what is the reason. I said because I am not satisfied with the service You are giving me at which time he repeated asked me “what is the reason?” Finally I was yelling at this man That I wanted to talk to a Supervisor and he hung up on me!!! Unbelievable! What happened to Bell? Have we as Canadians completely lost our marbles accepting this type of service. When I returned the call I was told that no Supervisor was available at the moment and they would call me back within 48 hours. I said I would wait on the line 2 minutes later I got some idiot who couldn`t help me and appartently they have so many lines they can`t tell who has called me that day! B.S. if you ask me! I will be writing to the CEO! When I said I would have to seriously re-consider my Bell Service all he could say was I`m sorry to here that!
First off i would like to say to Nick McGregor on top and to any other bell representants who might off written in this blog….
FUCK YOU!!
Like the title of this blog says YOU SUCK!
Your service sucks, your internet sucks and your prices sucks even more…
Let me elaborate….
Why does your service suck so much?, well it has to do with an “Automatic” answering machine who does not understand anything anyone says so you have to talk like your talking to a 3yr old, and maybe the fact that you are hiring people from a third world country who’s 3/4 of the population don’t even know what a “telephone” is, don’t get me wrong, im not racist but i would like to understand what these people are going to do with my personal information
Now let’s elaborate on why your internet sucks so much. 1- Night throttling,2- Bad connections and 3- your much needed attention network.
You throttle at night, heck we are even having trouble loading a simple webpage, we have to reload it so it will appear and our speed is at about 40% of what we usually get, crooks!.
Modems go out of sync due to the bellow issue and you charge full price when (BECAUSE OF YOU) you can’t give us full speed because your “central” is too far, IM ONLY 15 MINUTES FROM MONTREAL!!,, HELLOOOO!!, i get 2.5Mbps at most and 1Mbps when you throttle me at night but you charge me for 7Mbps,, fucking crooks!!
WTF is up with “We can’t give you full speed in st-jean-sur-richelieu” ?!?!?!, hell its far from beiing country’ish over here and with the time you had to grow and all of the money you overcharge to people one would think that you would of had the decency of upgrading your network but no,, where talking about bell here, too frustrated that they got screwed in the ass by videotron because they never thought another media company would ever sprout up,, fucking morons…
Now about the price… 75$ for 75Mb of webspace?, cmon, like your network were in 2010 not in 1997
,, i offer webspace and i cant be 1000 more competitive than you and i am at home sitting on my computer chair writting how much you screwed yourself over the years,, isin’t that great?
lolol,, i pitty you, you WILL do bankrupcy one day and i will applaud this day on my chair in front of my pc with a beer in my hand saying, what fucking morons, they had the means but never took the chance to fire who ever is in charge now to make the company better, but some company just don’t understand that it is not always the neat looking guy who can talk that is best for the job but the guy who can do it himself, WAKE UP IDIOTS BECAUSE YOU ARE GOING DOWN!
that was my two cents, i just hate seeing companies who has the means to great go down just because they follow the ideas of a moronic idiot who doesn’t know what he is talking about…..
If i would be in charge, i’d boost your sales so high that even your customer support in india would have nose bleeds, for some reasons you make me think of ford who shoulf fire they’re designers who keeps on desining modified versions on the tempo or topaz….
ok im out
Martin
i have had many years of ongoing problems with bell on my business line as well a residential. i have had no or very little help but more than1000 promises that my line will be repaired but it never happens or it seems only for a day or so. now along with noise on the both lines im getting charged for and internet service i have never singed up for. lately every time i have call to get repair or to find out about additional charges to my account i get the reply they are unable to access my account. this is an ongoing issue for more than 12 years. i receive calls from customer satisfaction asking how or if i am satisfied with the service. i explain that the problem is ongoing but nothing ever gets done.
Bell will share your information with Solo Mobile and fraud you into buying a new plan.
I have proof of it and it has been 7 months since this ordeal and they still havnt been able to resolve it or give me evidence that i ever verbally or agreed in any written manner.
THEY ARE SELLING CUSTOMERS PRIVATE INFORMATION TO THE HIGHEST BIDDER.
Everytime i have called them they transfer me to solo who then transfer me to bell and the cycle continues until they hang up on me.
IF you want to ensure that your info is being sold for profit call bell and ask for FRANK FRATANA who is a fraudster who claimed to be working for BELL and now works for SOLO and moves around apparently.
CHEERS.
A bell rep phoned us giveing us a package deal for $98 per month. Seeing we were paying close to %150 per month for other services we accepted thier offer, which was unlimited high speed downloads.Well when we got the bill the next month,it knock our socks off,over $430.00 when we phoned and ask why so high,we were told that there is a sign up fee,which we were never told on the phone and we went over our down loads on the net,and after telling us it was unlimited down loads.Now we are with collection agentcies,bellis trying to bleed us dry.
the Alone Ant or Aliant is the worst in the Maritimes, the mobile backbones are 1 MB/s from one tower to the next and they promote up to 7,2 mBit/s speeds. So, from Cape Breton down to the main land your speed will be down to 100k. Very good performance, but sucking our money. My advise, the less you use, the less you pay. Go back to your old dial up modem, just concentrate on emails, forget the rest until these companies like Aliant, Bell, Telus, Rogers do grow up. Shut down their income, do less, do not get frustrated. One day they will wake up. May be, and then they gonna ask the government for assistance, right ????
And here is my story…a letter to George Cope
I am one unhappy customer, and I am not the only one. Almost every person I have told my story to has had one similar where they had endless frustration, were charged incorrectly and were treated very badly to boot at all levels and in all service areas of your company!
My situation is like this. I moved to BC in July and was told by MTS where I had a wireless contract that I had to move my account to Bell. I did this in good faith and went to the Bell store to see about a phone. I was helped by a young woman who should be given a medal for her service. She provided me with a plan that I thought would work and I told her that I needed to have it cost about $100 per month including some long distance. She said that there was a free three months with the plan and so I signed up.
After the three months were up, the cost seemed to be more than what I had asked for, so I tried to make changes to my account and did but they didn’t work properly, so I later called and spoke to someone who didn’t speak English very well who changed my plan to something I clearly didn’t understand, because the next bill I received was for $1000. That’s right one thousand dollars for one month’s service. I called to figure it out and eventually spoke to a condescending fellow who, after crediting $700 to my account patronizingly said…”Look I have already given you a great deal here.” A great deal? It was your fault in the first place that this happened. At that point I told him to forget it and that I would like to cancel my account. He explained that I could not cancel my account with him and told me of the hoops I would have to jump through in order to cancel. Within a short period of time I wrote a letter explaining my circumstances and returned the phone and with a cheque for $200 with a letter (attached) saying that I would like to cancel my service. I explained in the letter that this was my final payment which after all of the other payments I had made meant that I had paid about $100 per month for the six months of service (even though the first three months were supposed to be free).
You did not cash the cheque, you did not cancel my service, and you continued to charge me for the service even after I had clearly stopped using it! Just a few days ago I got a NASTY call from a collection agency, and a couple of days ago I got a letter saying that I owe $1705.
The other part of this story is the inefficiency of the process. Bell was supposed to send my new contract to MTS so MTS would stop billing me. Well you didn’t do that either, so I was paying for my MTS service AS WELL as your service, while I was living in BC. After countless more phone calls on this issue and months of time, this finally got worked out, but only after the MTS folks started to threaten me.
Lastly, when I tried to get my e-bill on line it took three phone calls and hours of waiting before I got to speak with condescending, patronizing service people who were impatient with me about my inability to get into the system.
And, in conclusion, the last person I spoke to about my experience with your company was the teller at my bank today and, incredibly, she had almost exactly the same story and you are STILL billing her as well.
———
I think it is only a matter of time before people come to realize that Bell is the worst choice for any of their technological needs. From what I have seen there are more dissatisfied customers than satisfied ones. If Bell’s bank is carrying Bell’s accounts receivable in any way they ought to be careful.
Want a hint…SELL BELL. Get rid of your Bell shares before they lose all their value!
Moved from Bell to Allstream (had some technical issues – surprise!) I get an invoice in the mail from Bell today for 21.00 for cancelling my line without giving them 30 days notice!
I don’t have a contract! so now I have to pay them so that I can leave them?!
CRTC and Bell Executive office will both be getting a letter and I’m not paying a fee to leave a company that overcharged me in the first place!!
Just venting my frustration with bell. Month after month- paying my wireless service with bell- minimum of $150 month after month- but everytime i try to use my unlimited data service just wanna pull my hair from the roots- noothing but frustration- never had the pleasure and the benefits of the money i pay them month after month- you try to call them for assistance- there goes your day- this month i intentionally delayed my payment- what do you know! i get a text message reminding me i’m late with my payment- immediately i return the call- you get thru very quickly with freakin billing dept.- mention your service issue- you’re transfer to tech support- again there goes your day- on hold- I understand that im lock in contract- i don’t mind paying- but c’mon- give me something for my money!! and the person on the other end- would sound like he cares- will give you a number to call if it’s taking so long- which translate to – read between the lines!! damn!!
—- bell who owns bell? quebec ? who runs the show quebec?oooops imean ottawa ? usa ?
bell will remain aslong as we live making another 2.5 billion yr as they did in 2009. throw ur bunny ears away now and get ur cash out so bell can use their massive high tec bunny ears to distribute the signals equally around the country ahhahahahha.maggots notice on ur satelite bill the new individual charges that dont relate to tv at all are implimented ahhahah eg contribution fee for ctrc lpif. one usa time shifting fee 1.00 ahahha whats that well times a million its sinple math evry month where does that go not to the crtc thats for shure ahahha . bend over it gets better how about the digital service fee ahahahhahahah . 3.00 per month x a million simple math holy shit what a joke and did someone say they were gonna put a cap on this robbery lol.sorry folks little peaved the job is gone to mexico and took some time to study some bells ooops imean bills until i looked at my bundle woooooooooooooow .
f kem hard give the money to anyone other than bell
in 2006 yes 4 years ago i received a very large long distance bill over 1500$ shocking as i never use long distance, very long story after several hours/days/weeks of trying to get some customer service(Bell canada has THE Worst customer service of any company ever) I finally found that through my dial-up(also a bell product,shocking) and auto dialer had attached itself to my computer and was making these calls to countries i had never heard of. Bell Canada has admitted that they know i did not make the calls,they know I am a victim of a scam which originates somewhere over seas and there solution give me a better long distance rate but i still have to pay because they have to forward money to the scammers in short. It has since gone to collection and i refuse to pay to be victimized twice. I have tried talking to them several times about this. They were aware of the problem in 2004 and probably before that when several outraged bell customers went to goldhawk who did an investigative report on it(sadly i was unaware because i never watched goldhawk) but Bell Canada WAS aware and did not do anything to advise or protect their customers which in my opinion makes them an accomplice to the scammers because1. they are aware of the scam and 2.they profit from it and3. refuse outright to make their customers aware of it. I have suggested several times that they send leaflets with the bills that say there is a scam that could affect our customers this is what happens, please protect yourselves and here are some tools to help you protect yourselves, they could put it on their website, report it to the newspapers anything to show they care about their customers but they dont. Why? because they profit from it. although they didnt originate the scam it has been going on for several years and the only ones who know about it are 1. customers like myself who have been affected and 2. BELL CANADA 3.THE SCAM ARTISTS
this has not been the only bad experience i have had features added to my monthly bills that i never asked for why because the pressure for customer service agents to make sales or be let go it huge so they add these features onto your bill without your consent so it shows a sale they keep their job
expressvu tried charging me $150 for installation fees when i bought a second receiver for my daughter it took me several phone calls spread out over days to convince them that i had no help plugging my receiver into the outlet in the wall
expressvu tried charging me for movies Pay Per view that i never ordered and no one in my house ordered because as i proved to them we were not here on the dates that the movies were ordered, another scam i am sure, i just got lucky because i could prove there was no one here at the time
expressvu also was charging me a $25 late fee every month on my bill to discourage late payments i can assure you i paid my bill everymonth by telephone banking and if they didnt get it on the exact right day they would add 25$ to my next months bill, they dont do that anylonger at least not to me
dont even get me started on the internet other than the auto dialer issue they would take automatic payments out of my bank whenever they felt like it, and change the amounts too which left me with nsf fees through my bank because they were supposed to take it out on the 15th but would take it out early and my pay hadnt been deposited yet, or they were supposed to take $25 which was in the bank but decided to take $45 that month, they also did this to my daughter we finally left and went with a different company
I am with rogers for my home phone and it has been great every year i get a thank you card or email saying we value you as a customer and i have even received small tokens from them yearly such as a movie certificate or $10 gift card at HMV
I have expensive equipment which i purchased from bell tv and when they need to be replaced we will be switching companies I will never ever be a bell canada customer ever again! Thank god they dont have the market cornered anymore and we as consumers have a choice, because i would rather have no phone and television than deal with those idiots ever again!
BELL CANADA SUCKS!
me again i just wanted to clarify……………it was a SUPERVISOR AT BELL CANADA in 2006 that told me about the Goldhawk investigation in 2004, so yes they have been aware of this for years and they still have done nothing to make their customers aware. WHILE THEY CLAIM IT IS ONLY THEIR JOB TO PROVIDE THE SERVICE IF THEY CARED ABOUT ANYTHING OTHER THAN THE BOTTOM LINE THEY WOULD INFORM THEIR CUSTOMERS.
It’s all about the profit people, they do not care one bit about their customers.