Jan
23
Few people I know would disagree that Bell Canada has just about the worse customer service they have ever encountered.
As a subscriber to their DSL service several years ago, I tried to return a defective DSL modem they had supplied me with. She went through insisted her little decision tree, which eventually concluded that the problem was either with their modem or my network card.
The only way to exonerate my network card was by running a utility she supplied, but which was not compatible with my system’s configuration. I knew the modem was the problem, because I tried a friend’s and it worked perfectly with my setup. I told the Bell customer support agent this.
It was to no avail. I tried to explain to her the logic of what I was telling her, but she wouldn’t sway from her script and pre-planned decision steps, before finally getting angry and me, blurting out:
- Sir, do you want me to get fired for helping you?
Suddenly, it all made sense. If you work for Bell Canada, you shouldn’t help your customers, lest you risk getting fired.
So figure how surprised I was when my mother received a card from Bell after dumping them as her local telco. How thoughtful that a company the size of Bell Canada would take the time to send a cute little card to tell their customers “it was better with you here.” This, after she made it very clear to their telemarketers that she was not interested in returning to their service. Here’s a scan of the front and inside of the card:
In case some of you don’t get the message Bell is trying to send, here’s a rewrite, in plainer English, of their text:
It was better before deregulation.
Dear [xxx],
I’m writing to say that we are sorry to have lost our monopoly position in the market. Even though greater choice, lower prices and better service are driving millions of Canadians away from us, there’s still a sucker born every minute.
Unfortunately, since you asked not to be contacted again, we have to wait three months before resuming our harassing calls to you. We’re counting down the days because we’d rather spend time harassing disatisfied customers than figuring out how to actually provide a service that people want.
Tags: Bell Canada, Bell, marketing, telemarketing, permission marketing
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95 Responses to “Bell Canada sucks (or, how NOT to practice permission marketing)”
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About George Favvas
George Favvas is a serial web entrepreneur based on Montreal, Canada. He's been involved in the web since 1994 and is currently the President of SmartHippo, a community-driven comparison shopping site for financial products and is the co-founder of Reflexity, Inc., a provider of customer acquisition solutions for financial companies.
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We at Bell understand the frustrations some customers face when dealing with their telecommunication needs. There can be misunderstandings, improperly set expectations and pricing pressures that can affect relationships. Indeed, there are many regulations that impact how we interact with our customers. But Bell fully supports a deregulated market and does not support a monopoly environment. Rest assured that Bell has put a tremendous amount of focus on customer service and we have very powerful teams in place to address any customer satisfaction issues. For those reading this blog, please contact us at 310-Bell or 611 when you encounter any problem. If you have a problem and know an employee at Bell, ask them to use the “Satisfaction” program internal to Bell and they can log a complaint directly into senior management. Most of the problems logged using this process are solved within 48 hours. In addition, I can be reached at [email address deleted April 16, 2008 at request of comment author] and will help if I can.
Rest assured that we are committed to servicing our customers and solving any problem they have. I encourage your readers to continue to provide us the opportunity to earn and keep their business.
Regards,
Nick McGregor
My personal dismal experience dealing with Bell, faithfully for nearly 30-years, the company has absolutely no comprehension of customer loyalty.
To trim a story short I could tell would be well over 1000 words, Bell will not accept your request to downsize or remove a feature from your business telephone needs; I repeat they will not permit it (this is just my story, I’ve heard more from other business people).
The bastards held me hostage to a rate from a contract that expired over a year. I stopped paying. Push came to shove threatening to disconnect my service; I gave in to pay BUT I turned around and refuse to pay them another penny on the final day I will ever talk with Bell. All in the same day, three different reps gave me three different outstanding balances I owe. The low to high total I was given spanned a difference of two-hundred dollars; they’re making up the prices.
English is my first language; I don’t have issues with anyone. But I really don’t give a rats ass of your opinion of me but another big problem I have is when Bell wants something from me (money) they have a very distinct francophone, who is just plain rude with such a thick accent I can barely make out what he or she is saying; but if they want my loyality by offering promotional features and services it’s always a cheery and polite english-speaking person.
Shall I expand on my story or should I talk about my friends who have had similar bad experiences or how about my tech buddy who cancelled his Express-Vu but Bell continued to charge his credit card for eight months.
Alexander Graham Bell would be rolling in his grave if he had any idea how is name is being flushed down the toilet like a nugget and how their customers are being treated.
This is utter nonsense and your comments border on bigotry.
Bell Seems very screwed up from a customer aspect. Well take it from me there even worse on the inside. I can’t even begin to tell you how bad this truly is because I really don’t know the whole scope of it. I know guys who’s paychecks are regularly incorrect, Usually in Bells favor or also how HR seems to be broken and they will go out of there way to not speak to other HR departments in other devisions. A lot of the problems I have seen truly do stem from people not doing there jobs and the only thing that I can possible think that is the root cause is the unions. They atmosphere that they breed is mediocre to say the least.
Bell’s customer service is truely the worse I have ever dealt with. There will be no changes, until consumers demand the change. Some customers of Bell have no alternative company in their area to use. The ones who do have other companies they can use should contact those companies and see what they have to offer, if they are not happy with Bell. Personally, I can hardly wait until there is an alternative in my area. I cancelled my Bell Express Vu due to poor customer service, I cancelled my Sympatico due to poor customer service, I cancelled my cell phones with Bell Mobility due to poor customer service. I will never go back, how can anyone believe anything Bell customer service tells you? I do not know anyone who has “not” been lied to by Bell Customer Service. They seem famous for promising something free for all your troubles and then not giving you them to you, or giving it to you only to charge you later. “Famous Bell Quote”, I am very sorry I do not see anything on your file stating that you were promised that service for one month free or what ever the promise made to you was. I can hardly wait until I can cancel my landline with Bell Canada and once and for all be rid of them for good. I will admit that some of the other companies are “almost” as bad. You can usually pick them out by the terms and length of contracts they want you to lock into. If they provided the best services out there, they would not need to lock people into contracts in order to keep them. Who would leave if they are offered the best prices and best customer service? As a consummer that is all I ask for “The best price and the best customer service”. Someday one of those companies are going to realize this and will profit enormously, leaving those who don’t get it in the dust. What ever happened to the days when honesty, good pricing and customer service was the back bone of all organizations. Somewhere along the line it appears that stick it to the customer charge as much as possible, lie your ass off and pretend you are a customer service rep that cares, has prevailed. “Good Luck to the teachers union”, I am not sure if Bell Canada can be saved, it has been run so poorly that the biggest challenge will be trying to make consumers believe that they have changed and are honest now, I would not believe them. Not even free services or stuff will make me believe them “sorry, I heard that one before, and fell for it”.
If you’re dead bell will still screw you My father passed away and as both my mother and father each had there own phone line My mother called to cancel the second service and to clear up the account after being told the balance she did not believe she paid it all the same well surprise when the next statement comes in stating the account is in a a credit position after calling bell to get a refund she is told were sorry it is not you’re account and we cannot issue a refund What a great company
I thought I’d google “Bell sucks”. Lo and behold, there’s lots of results. No wonder why. I can’t even get into all the problems here because it’s a waste of my time and energy. After numerous problems, the final straw came yesterday and I called up Rogers and switched over my phone and internet. The english speaking fellow at Rogers, who were taking calls, unlike Bell, said they switch over about 1000 phone lines from Bell to Rogers per day! This did not surprise me, but it gave me a much needed chuckle.
Bell wasn’t taking calls, but they managed to get ahold of my ex-boyfriend before they called me to talk about disconnection. I never gave them his number as a contact on my account, it was just a number to use to reach me before they set up my phone when I first got hooked up. I couldn’t believe it! What a nerve to just start calling numbers before they called ME!!! Their billing was all wrong in the first place and disconnection notice wasn’t warranted to begin with. I hope they hold true to their word and discconnect me as promised. The date is the same day Rogers is showing up to connect me. I never ever had a problem with Rogers. I have no idea why I switched to Bell, but I’ve learned my lesson.
Bell SUCKS!
I’m boycotting Bell!!! They are the most ridiculous company ever. I hope the go down!! YOU SUCK BELL!
Been a long tiome Bell Customer but now it is time to switch as had very bad experience with Bell Customer Service staff.
Confirmation # 84019692
Very Dissatisfied/Disappointed with Bell
I think I would have more success chopping off my legs, replacing my eyeballs with mustard, and then trying to climb Mt.Everest then Bell would have success resolving an issue. I tried to transfer Expressvu from one location to another, after being transferred at least 1,564 times all of a sudden the account was no longer there to be transferred. Then today 2 months later, I get charged with a termination fee. If the writers in hollywood continue to strike, execs need not look any further than the services of Bell Canada to fulfill all their requirements for any comedy programs. What a joke. Letterman could open up his show with “Did you guys hear the one about the satisfied Bell Customer??” They’ll be rolling in the aisles.
Consumers need to strike back, please join me in starting a productive boycott of Bell. If anyone knows of a contact high up on the Bell food chain (I’m talking Lexus driving, Armani wearing, coke sniffin exec) to express all of our ‘displeasures’ with, feel free to provide it. If others can provide other avenues of expression, sign me up for that too.
Habs inside/out site saysanglo Canadians are cry babies, as their West teams as well as Toronto are losers, and dont even know how to use a phone, let alone pay a bill. Montreal and Quebec rule Canada.
As a general rule my service and customer service have been excellent. The one big problem is if it is a significant issue no one wants to resolve the problem. Does any one have a phone number to a person who will listen and try and solve the problem not become a record and give the same answer over and over again. I know there is a number to the executive office but can’t find it.
1-866-317-3382
or
Bell Canada Executive Office of Customer Relations
P.O. Box 593, Station A
Toronto, Ontario
M5W 1E4
or
executive.office@bell.ca
They are definitely beyond help, what a pathetic excuse for a company. I hope the Teacher’s Pension Fund comes in and clears out all the useless management and I am sad to say that I currently work for them! What a lame dead horse of a company.
Hi, I got hooked up with bell on Friday of this week..it’s monday today still no port..I have been on the phone all day trying to get this number ported..Ive been on hold now for about 15 mins..I bet she lost me….lol well a three year sucks..hey she just came back online after 20 mins to inform me that I could have got a temp number if it was known earlier that there was a problem but now they say its on telus end…im going to call them and finish this post after that…ok called telus five mins with them..they said the signatures on the line indicate a adsl line even though i dont have the service and no problem he would remove it right away..called back bell went on to the porting number..waited about ten mins..transferred to another number..apperently waiting for someone else but now the music stopped at 17min.. i think its dead..my phone is almost dead..and its a uniden..im going to get the other one and ill be back with a conclusion… well I think its been about 20 mins now.. it is 6:50 pm… I cant sit on the phone anymore so im going to hang up and stop chatting.. or writing this…this sucks..ill book mark it and see how much longer it takes…
Ok, NOw its the next day..my phone is ported but it is still ringing downstairs on the home line so i need to get it disconnected appernetly from telus…lol so ive been at it a couple hours this am all bell..about fifteen min telus… im on with telus right now and they are helping disconnect me. I did try to go on msn live messenger with my unlimited data plan and it indiocated i need to pay an additional 5 bucks so i will beon the phone with them for that.. when it all works i will repost.. and see the first bill
great… the plan i got that he didnt put in the bag (my copy) was suppose to be a 250 min a month corp allin 35 bucks with all the extras..they offered a 30 the same with 200 mins but they didnt have my phone so i drove to the next town…guess what..I called and im on the 200 but for 35 instead of 30..and the unlimited data does not include msn or hotmail as it says it does right here on this page http://www.bell.ca/shopping/en_CA_ON/MBUN.details so if you read that under text is clearly says msn instant messenger and email.. but they say its just that you wont get billed extra for using it but you need to pay an additional 5 bucks a month to use it… what a fn joke.. i jsut drove 40 miles and they wouldnt even admit that i should get 250 mins now…im going to see if i can get out of this.,.life is way too short
Too late! I’ve made other plans and I’m ending all my Bell accounts. For what it’s worth, I’ve never been so disappointed with a company, such as Bell ( Canada? ) Being as top heavy and arrogant as this company seems to be, I’m sure they’ll treat this lost account like lint on their shoe. Without exaggerating, I haven’t heard one good thing about Bell’s service in years. Not that they care though.
Years ago I wanted to go from cable to satellite and when I went to the Future Shop in London, Ontario, they said I had to pay with a credit card only! Due to that stupid and senseless decision on Bell’s part, I went to Star Choice.
Outsourcing your call center was, and still is ,the dumbest idea of those at the top level ever. Where’d you get those decision makers from, the same people who greet you at Wal-Mart? My apologies to Wal-Mart greeters. I’m sure the greedy company saved money by outsourcing their call centers, but it can’t possibly last much longer. People like me who don’t like change or the hassle it takes to do it, will do exactly as I have, get rid of a company. How’s the stress level amongst the employee’s? Oh wait, you don’t care, cause you’re up there on top of the world!
Bell has the worst customer service by phone and online, but I’m way down here, so who cares. I’ll be closely watching the value of Bell Canada and it’s subsidiaries within the next year, along with the other folks down here who decide where you’ll go in the future
DON’T CALL
DON’T EMAIL
DON’T MAIL, UNLESS IT’S MY FINAL BILL!
Thank-God,
Jim Greer
You have reached Bell Internet Services, my name is Rajkamal Narla and I
appreciate the opportunity to respond.
After going through your email, I understand your concern. I like to
help you with this. I have checked with your account and could see that
you have upgraded your service to Essential. As per our records, the
speed whic hyou are getting is good speed. I will provide you with some
steps, please chekc with these steps.
We recently switched over to Wightman telecom for home phone and internet services and are we glad. This company called Bell had jerked us around long enough. First it was the internet, could not get the help I needed to get it running again. Then, after fooling around with trying to get help, I was promised a new computer within 2 weeks. Two weeks came and went and no computer. I was told a computer was not ordered. I was also told the computer would cost me $64.00. This sounded funny. They failed to tell me the computer was $64.00 a month for 36 months. Talk about a jerk off company. A co-worker of my husband switched over to Wightman as well. Bell swayed her back promising to send her $300.00 if she did go back. Well, she went back, NEVER TO SEE THE $300.00 PROMISED HER. What kind of company does that???? I also switched over to Rogers for my cell phone. Bell should be ran out of business. I was reading another blog, and one chap said that he had been working for Bell for a number of years and Bell was losing customers for at least 10 years. One would wonder after 10 years of losing customers, they would get the hint and correct the errors of their ways and become a respectable company again.
well, I sent a letter to corp office only my home phone is now my cell so i dont want toanswer, they left a message on my phone (hadnt even set the voice up yet) and then i tried over and over to call back,. nothing yet , couple more days gone…
I am going to try to just switch to the 30 plan that was still offered when i first started this crap.. and as for live messenger there are other options like ebuddy etc… now that my phone browses the right dir with opera4 things will be ok without there rip off extras..
but the point is why do companies like this teach or allow there employees to lie and cheat their customers.. r they in it for only the contract… In my business i want repeats and if i don’t offer something then i simply tell the truth.
Bell my Grandpa would be ashamed of all his Bell stocks now that you’re so dishonest if he were still alive.
The executive office is useless. The only thing they do is give a read response on WHY you will owe them money in the end. I plan on cutting off my service to Bell tomorrow. They treat you like a piece of SHITTTT even though you give them 150 dollars of your money or more every month…..absolutely dispiciable…
The woman that called me back from the executive office stated she gets a LOT of calls from confused customers that have an all in one bill…. I signed up for an all in one bill, got 3 sepearate bills, cleared my balance to 0 dollars in sep 07, and now after paying 150 every month I SOMEHOW magically owe them 455 dollars or MY service will get cut off!!! lmfao!! go fuck yourself bell
I quit!
Class action suit against wireless companies
http://www.merchantlaw.com/cellular.html
Mr. McGregor left us an email address and tries to sell us more bs about the Bell Way of Confusing us with poor service and dumb platitudes. He deletes his email address after a couple of days. I guess he left the kitchen!
Boycott companies which cause you frustration. There is more to life than Bell and you’ll be much happier if you don’t deal with businesses who cause you grief. There are alternatives to landline phones (cell phones, voip, digital phone service, etc…) Instead of venting frustrations online, find solutions to your problems. Life is short. Enjoy it, instead of complaining about Bell or Microsoft or Dell or Dodge or McDonald’s, ad infinitum…
Bell has good services but the customer service… dissatisfying… I was trying to reactivation my internet service from bell because it was being paid by credit card and my card expired and they suspend my account. I called, the first person picked up and I spoke 2 lines then I got transfered. Another person picked up I spoke one line, BOOM! transfered.
I was starting to get frustrated. The next person picks up and said, “how may I help you today?” Then I told her That I want to switch to paper bill instead of credit card, she did do it. On the next week I paid the bill but why am I not getting my internet(dsl light not flashing) I called again. The person picked up and I said that I’m not getting internet through my line. He said that I was suspended and I yelled to him, “I ALREADY PAID UP!!!!!!!!! DAMMIT!” He quickly checked and said, “Oh! You have! I’ll quickly connect you back!” I grunted. I finally got my internet back. For people how wants internet service, DON’T CHOOSE BELL!!!!!!!!!!!!!!!!!!!!!!!!!!!
Bell is a pain in the ass. Forgive me for being a Teen (litterally) but ok so my Papa told me to call Bell, ’cause we just switched our Bell homephone to Rogers, so the internet doesn’t work anymore since the number is switched (we had Bell Sympatico for our internet service). I called Bell and the first Rep was “OK” I guess, he told me I needed to get an “Dry Loop Connection” or something like that so he transferred me to the right department.
I waited FOURTY minutes till the next rep picked up. I told her about the “Dry loop Connection” thing, but then she ignored that and asked me “Who’s account is this?” I honestly told her that it was my Papa’s account, but then she made up an excuse for not letting me make a “Dry Loop Connection” (So The internet will work again)and treated me like a baby! It was so damn rude of the rep.
I FRIKKIN’ HATE BELL. I truly feel sorry for Alexander Graham Bell…
As the market place changes, ALL companies have to find a way to deal with the areas that once never existed. Business & personal solutions that were once easy now cross over many different platforms and since not one solution works for everyone (after all we are a society of “I need it now” people) ALL companies must struggle with the increasing demands that consumers put forth. Is Bell perfect? NO WAY, but be careful what you wish for - imagine waking up in a world where Bell no longer existed - how would you get e-mail on your blackberry (opps wouldn’t have one), or talk to your mom in England (you’d have to spend $$ to go see her once every 5 years). Bell doesn’t make the rules about how they’re allowed to do things, someone else does, they are merely trying as best they can to connect literally billions of people everyday. How many times can you say your home phone actually didn’t work when you wanted to make your booty call at 4am? Personally, these hassles are part of my daily life as a small business owner and the calmer I stay in dealing with things, the better I get my point across to actually resolve the problem then get upset and yell at everyone I can.
I called Bell on April 30th to change the date I wanted my phone disconnected from May 1 to May 14. After 35 minutes on hold and three customer service agents I was ASSURED it would be taken care of by the end of the day (they had already erroneously disconnected the phone). I called the number today from my cell and still disconnected so I called back and got an absolutely apathetic customer service rep who tried to convince me my phone hadn’t been disconnected yet DUHH. Another assurance it would be reconnected - yeah right. What a pathetic excuse for service BUT I have to tell you I have found customer service in general is pathetic these days as a whole.
Is it not time for a competitive market? I’ve been screwed by Bell soo many times, I’d never go back to them even if they were the cheapest (just on principal). I’ve had my rates for cell phone jacked up to almost 60+/month (even though I rarely used it, and this was going on 4 years ago). I’ve been told there is only a name charge, oh.. yes there is a charge, oh.. no, and $300+ later I got a phone line (this was for a sublet in which the guy had to come and switch a couple of jacks). I’ve been able to add additional features to a line that I was not the account holder on (shared cottage) but not been able to remove them because I was not the account holder on them (this was the cream de la crem). They told me since I was not the account holder that I could not remove the service. However, I was the one that added the service in the first place with no questions asked. The service I had signed up for was a “whether inside or outside all costs are covered”. When I singed up for it, they had said that someone had come out and inspected the site and found it was an “inside problem”. I said sure, sign me up since it was going to be something like $80 to just come out and it was only something like $2 a month for a 18 or 24 month contract. Well, the Bell guys (in a remote location) came out and said they had never been there and it turned out to be an outside problem). When I tried to cancel that service , they said I couldn’t. I got up to business managers that never called back and in the end I gave up and dropped it. In hind-sight, I probably could have sued them for that.
It’s tough to comment on most of these posts. Too many of them are poorly-written rants with more emotion than logic.
That being said, I agree. Bell blows.
Prices, promotions and customer service sucks across the board. No matter what company you choose as a provider.
The biggest problem with Bell is that it’s completely focused on marketing and nothing else. That means that prices are only lowered when competitors make the first move. And there is zero loyalty. You’re more likely to get a good deal as a new customer than you are as a 20-year subscriber.
I’m speaking from the inside. I’m a former employee of the website division. That place was a circus to put it lightly. Ideas and common sense are crush very quickly, and marketing goombahs are given ultimate power. They use amateur tactics and high school teachings to suck in new customers while hiding hidden fees and end-of-promotion slaps to the wallet. It’s almost disgusting.
No matter what provider you choose, you’ll lose. But I’m game for a grand-scale effort to move away from Bell. Perhaps teaching the stakeholders even a small lesson is our only option.
I have permanently severed my connection with Bell.
1) When DSL was offered in my area in ca. 1998, suddenly my ordinary modem’s performance fell from ~38,000 bps to less than 28,000 bps. It seems they re-connected all the local lines such that the best impedance lines would be reserved for DSL.
Solution: I signed for cable modem.
2) Mobile phones: customer service. Correcting billing errors was impossible.
Solution: Cancel Bell mobility. Got Fido and Rogers (self/wife).
3) Landline pricing idiocy. It is now 2008 and Bell Canada
a) charge $2.80 per month for “touch tone” dialing. Bell’s equipment has been touch-tone or pulse optional for 2 decades. It does not cost them a dime more for touch-tone operation.
b) charge a $5.95 “network access” fee.
Total: $28.69 / month.
Solution: switch to Videotron cable-phone.
Same service: $16.95 per month. $160 saved per year (with taxes).
It is more and more easy to leave Bell Canada: they invite the practice!
Per there annual report for 2007 (the last we will likely see) their client “churn” rate has climbed from 0.9% to 1.2% over the past 2 years.
I guesstimate that Bell are losing a net of about 500 customers per day to cable-phone services based on the recent 2 million cable-phone customers in Canada threshold. The majority of those are former Bell customers.
As a parting shot, Bell charged me various fees for disconnection including a “fee” for disconnecting a “fee”.
The Ontario Teacher’s Pension Plan have got a monster of a dud company on their hands. Technology is going where customers want it to go, not where Bell want us to go.
Paid my last Bell Canada bill yesterday.
Reading through all these posts and my story is very similar…had Sympatico…changed to another company because of technical support. This one from someone in India who apparently doesn’t think women are worth any effort. My story with Sympatico…Internet goes down…call tech support. I had booked a disconnection date for a month away because we were moving, and Mr. India tells me that there is nothing I can do because I’m “in the process of being disconnected” and I’ll have to wait two business days for service to be restored. Husband gets on the phone and speaks to the same guy who tells my husband that it is a system problem and internet should be working shortly.
Then Bell phone service…45 minutes on the phone and giving my information to three different representatives only to have one of them lose me and start the process all over. And finally when you are able to speak with someone who actually speak English you get some lame excuse about billing…whatever the error they made…it takes huge efforts and patience to get a satisfactory resolution and then you have to start over again in the next month or two.
I’ve switched to another provider for both internet and home phone and upon completion of my current contract (or should I say my current “jail” term from Bell) for my cells will be going elsewhere. Bell seems to have forgotten that it is the customer that is the bottom line for ANY business..that having employees situated overseas for less money is only going to continue the downward spiral of customer satisfaction and eventually all they will be left with is a bunch of employees and no customers. In my mind Bell Canada is the epitome of what not to do in business and are very close to bordering on crooked, and after 28 years with them I’m finished. Years of stupid answers to valid questions, outright trickery and poor service (the latest being I cannot get a technician in to fix my phone line for 10 days…and I need the line for work…and at a cost of $99, ask Rogers what it costs to fix a Jack????). Be strong and I’m sure anything is better than the frustration and blood pressure rising dealings with Bell Canada, in fact I’d rather talk to a toddler than anyone who works for Bell in their customer service.
I sadly have to agree with the statement that bell sucks. I have just been let go from bell Canada after working for them for 2 years in their customer service field.
I have to tell you that some of the other agents that I dealt with when I worked there were so frustrating that I wanted to hang up on them! I was one of the few people that worked for Bell that would remain on the line with my customer until I KNEW that their problem was dealt with and dealt with properly. I hated getting poor service from Bell so there was no way in hell my customers were going to get it from me! The big Problem with Bell Canada now is that they are NOT Bell Canada any more, now before I say more let me say this I am not prejudice AT ALL in ANYWAY I have MANY friends of different cultures and ethnic back grounds and I enjoy being friends with them and meeting new people no matter what ethnicity they are, so with that being said. Bell Canada outsources about 90% of their customer service and repair calls to other places, I should know I was one of them working in an outsourcing telecommunications company other then Bell Canada we just took their calls because it was cheaper for them to do it this way. But there was such high turn over that most of the people coming in where brand new and no clue how to even place an order for a calling card (which is not as easy as you would think) But at least we were in Canada. There is still a few Canadian call centers for bell for example there is one in Thunderbay but that is about it. When you call bell now ESPECIALLY for their Credit Services, Sympatico Technical support and Bell Telephone Repair and I believe ExpressVu technical support department as well, you are about 96% sure to get a representative from INDIA although there are a few I am told in the Philippines as well. Now when you are already frustrated because your services aren’t working then you get transferred to a representative in another country where there is a MAJOR language barrier, and most of the Indian reps are VERY insistent that they are correct with what they are doing and don’t even really care what you are trying to tell them, THIS is where most people are getting so frustrated they just got to another company!! Most likely with reps still in Canada. I myself once was on the phone for 45 minutes with a Sympatico rep from India trying to tell her that I had just accidentally clicked something on my computer off and I couldn’t remember how to turn it back on and it was preventing me from connecting to the internet. She was INSISTANT that I needed a new DSL cable. After 45 minutes of Yelling at this women TRYING to get her to hear the ONE thing I was tell her I got frustrated and hung up, I called 9 times hanging up and ANYONE from India until I got a rep from Montreal. within 7 minutes my computer was fixed! Another example is I had a billing issue my Indian rep kept telling my “the charges are valid, I am sorry but you are going to have to pay them” I kept telling her “The charges are NOT valid I did NOT order a computer from bell so why should I have to pay a computer shipping charge?” 30 minutes on this call until I told her she was an F-ing Moron and did the same thing called and hung up until I got a Canadian rep that took about 11 minutes to look, see that I did indeed NOT recently order a computer that it was a computer “glitch” and she removed the charges. And there have been so many more times this has happened to me with different situations, Every time is does I faithfully email the executive office where they politely tell me, sorry miss…..It won’t happen again. And nothing else gets done. I use to tell my customers the same thing email or call the executive office about your complaints eventually something will have to get done right? Nope. Still nothing. so I am sorry Bell but Cogeco has all Canadian reps….I think I will go there….If you ever turn back from Bell India to Bell Canada again then I will think about coming back.
And an hint to all who are trapped with bell because of a contract, ALWAYS GET THE NAME AND EMPLOYEE number of the rep you are dealing with and write down the time and date of the call and ALWAYS ask if there is a confirmation number, because with out these things NOTHING will ever get done. Bell doesn’t note the account well or at all in most cases so what you say to one rep will never be known to the next rep unless you get those numbers. Good luck.
Bell = Hell
Here is a simple way to stop the export of Canadian jobs to India and get the service you paid for.
When you dial 611, NEVER take the option for “english service”.
Your call will be directed to India NOT Canada.
ALWAYS choose the “french service”.
The more people that choose Canada as a destination for their service requests the more Canadians will be needed to service their needs.
More than likely the operator will be bilingual so there is no need to worry about an inability to service your requests.
Save Canadian jobs.
Punish Bell Canada for their transgressions against paying Canadians!
Tell everyone you know!
Do it for Canada!
If you are on an “unlimited” high speed internet contract with Bell they are legally obligated to honor their contracts. Do not fall for the “bait and switch trick”, when they say that they can save you $5 a month with bundling your phone and internet, by switching you to their “Total Internet Performance” package. They cap it at 60GB, and then you’ll pay $1.50 extra for every 1GB exceedance. Plus they only bill you the charges 2 months later, placing even more confusion regarding their billing practices. You can’t switch back to unlimited internet plans anymore, because they no longer exist. YOU SUCK BELL!!!!!!!!! Your customer service blows! I’m going to your competitors!
Bell website and phone menu are just screwed up, I tried to add a channel to my expressview and I was lead to a dead-end menu, “if you want to add program, press 1″, so I did, it gave me a 1 minute long ad on how great bell is and then said “to repeat, press star”. That’s it. When I tried to add the channel online, the website crashed three times in a roll.
I’m switching to rogers.
Bell sucks, period there customer service representative are NEVER straight forward when they talk to you.
They still send me those god damn we miss u cards I should collect them spit on them and mail it back . lOl I won’t but they deserve it.
I have been a loyal customer with Bell for almost 20 years. At one time, I had my Cell phone, residential/long distance, ISP and Satelite tv, all blue!
First off with the Phone, how can I turn down free long distance to anyone else with Rogers home phone anywhere/anytime in Canada. So I flipped my home phone since 80% of my family live out of town and most have Rogers Home Phone(more money back in my pocket).
Then within 2 weeks of doing so my DSL internet was disconnected because of a mistake on Bell’s end. But I was told for Bell to reconnect my internet would take up to 30 days to get it back up and running by one person, then another rep told me I had to pay for a dedicated bell land line to get my DSL back up, Then I was told I could no longer use 911 because I went to Rogers home phone(I actually laughed at this one) 911 is not a Bell service, how could this guy even state this?! In the end I was offered 3 months free internet for my inconvenience (pretty nice considering I would have to wait a month to get it back), but In my opinion this was totally unacceptable, it was Bell’s error on their end and I couldn’t have my service back up and running any sooner than a month. I went to Rogers and less than 48 hours later I was back up and running on Cable.
My Expressvu, After 4+ years not a single proplem with the service, I am sent replacement cards now for some reason when I watch tv(no matter what channel), the signal freezes like someone hit a pause button, I have to change the channel to get the signal to resume. I contacted Bell and I was told that My replacement cards were defective and I would have to get another set mailed out to me. 2 weeks go by, still no cards I Call Customer service, the replacement cards were never sent out the last time I called, so I am assured that they are going to be at my house within a week, I get my new cards and everything is great for about a week then I am now having the same problems I had before, signal freezing, subscription channels I pay for not being accessible for 5-10 minutes at a time. Now because of a billing issue, I have a bill in my hands with one total and the rep on the phone is giving me another total that is 150.00 more…so I will be switching back to Rogers cable which I haven’t had in over 6 years.
And my Cell phone, as soon as my contract is up I will not be staying with Bell mobility, just for the simple fact that Bell’s Product and the customer service that comes with it is horrible…I have been lied to, I have been yelled at on one occasion and when I asked for a supervisor I was actually told to hang up and call back, he wouldn’t put me through to one. Needless to say, I have had my final straw, I am paying for a service I expect to get what I pay for.
I have been getting ripped off by Bell Canada for a year now and I’m so frustrated…My bill is $40.00 a month more than I was quoted when I was shopping around for services and I was told that to get the bundle discount I had to upgrade my internet to high speed…while trying to sort out my billing issues with numerous people who could care a less about me or any other customer, I was informed that I don’t have high speed internet (I could have told them that) They have been lying to me over and over again. You can never talk to the same person twice and they all have an answer for everything….Now since receiving my new Smart Cards I’m getting an error message and I was told that I have to either get up on a ladder myself with a “Special Instrument” which this customer service rep had no idea what it was called or where I could get one…so now my only option is to pay another $75.00 to have a tech come out and adjust my dish for me….only 3 of my 5 receivers are getting this error message but they keep telling me my dish is disaligned. Wouldn’t that screw up all of my recievers…and after ripping me off $40.00 a month for 1 year why should I have to pay for them to fix a problem with products that I am renting from them…also when I asked that they just cancel my account I was informed that I had to wait until August 17th (a year to the date I had the stuff all installed) then later I was told that I have to wait until September (a year to the date of my first bill)NOW I’ve been told that I have to wait until 2009…No one there has a clue what they’re doing….When I spoke to the 30 different people about my billing issues they all quoted me different amounts that my bill should be. One girl told me that she listened to the tape that was recorded between myself and the agent that signed me up and that he quoted me a different amount….I asked her to play the tape for me as the conversation she was telling me she heard NEVER HAPPENED….all of a sudden she misplaced the tape. I was issued a credit because there should have been a $20.00 discount that was never applied to my account but now that I’ve received the credit, my bills are back to the exact same amount as before the credit….I JUST WANT TO CANCEL THIS ACCOUNT AND MOVE ON….Good Lord I will NEVER go anywhere near Bell Canada again
Some important email addresses
Firstly for Bell:
President of BCE–Bell Canada parent company
george.cope@bell.ca
President of Bell Canada Residential Services
kevin.crull@bell.ca
Two other miscellaneous execs
rick.seifeddine@bell.ca
wade.oosterman@bell.ca
Secondly for the teachers: please tell them of their mistake especially if you are a teacher and they are about to buy a dog with your pension money!!!
Manager of the fund
jim_leech@otpp.com
Chair of the board of teachers pension fund
eileen_mercier@otpp.com
Retired teachers of Ont.
info@rto-eno.org
Retired women teachers of Ont
info@rwto.org
Ontario Teachers Federation
maureen.davis@otffeo.ca
Now my story and my WARNING RE BELL LONG-DISTANCE CALLING CARDS.
Last summer I made calls from Texas using my Bell calling card inserting directly or by quoting the numbers on it. I pay for Bell “24/7 First Rate” service. It guarantees rates of ten cents/minute phoning within Canada to Canada and twenty cents/minute from Canada to the US and thirty cents from out of home calls using the calling card. You can imagine our surprise when we received a bill for $1000 for calls that should have cost $200 at the most. It seems Bell cards are no good in the US. They can go through rogue US carriers at rates of for example $11/minute.
Bell, who have not put warnings on our monthly bills have maintained it was my fault. I paid $600 of the account but refuse to pay the $400 balance. I have faithfully paid each months monthly charge since, but I never pay the $400. They cut off my long-distance forcing me to use a 7/11 convenience store card that costs less than four cents a minute to call anywhere in North America (wow what a savings and it works). I was told today by their heavy hitting collection man that the issue would be allowed to go on for one more week. I challenged him to sue me. I don’t change carriers because my wife and myself are seniors and need dependable 911 service. Ironically my wife is a retired teacher.
A teacher remarked within hearing range the other day that he just got rid of his own Bell shares and now his pension wants to buy the whole damn company.
I have warned Bell and the Teachers pension fund that if my phone is cut off I will picket both the offices of Bell and the Teachers Pension Plan. Some of you unhappy Bell customers may care to join me. With the internet, lousy companies can run but they cannot hide.
The managers of the teachers pension fund
I am so glad I found this blog. I reluctantly returned to Bell in July 2007 due to a good offer. Needless to say, you get what you pay for. I have spent hours on the phone with these Call Centre idiots. I even had one numb-scull tell me I had a contract because Bell had “mailed me a piece of paper telling me I had a contract”. I have Home phone, Internet and Wireless with Bell from Hell and I am so thankful that I never got involved with Express Vu. I told them last July that I wanted to wait and see how the other services went. When I was trying to get things cleaned up with billing (one bill bull shit) issues and services not working properly with my home phone, the kind ’sales person’ named Stephanie told me she could certainly help me get the $5.00 credit I should be getting and she noticed that I wasn’t on the ‘right’ long distance plan and that she could save me $$$. It would also give me an additional $5.00 savings. Needless to say sweet Stephanie never bothered to tell me she was locking me into a contract AND I never got the $5.00 credit for the triple services I was calling about. Since March, I have had additional problems and finally fed up, decided to switch my services (with the exception of the Wireless as I am aware of that contract). I was told by several call centre morons that I had a contract and was given 4 different expiry dates - obviously they are pulling these dates out of their asses. It was my day off yesterday, so I ‘had time’ to spend 5 hours on the phone and I MAY have resolved my issue - after speaking to 12 different people and god knows how many departments. I will know the final outcome by the end of September. I think I am out of the contract - I have had to sacrafice some of my services and trimmed my services down to a basic line with NO long distance. Somehow, one of the call centre people cancelled the ’so called contract’ and ‘put a note’ on my file stating that I didn’t have to pay the $75.00 early termination fee. The long & short of this is - if you make a deal with the devil - be prepared to spend a lot of time in HELL and that being the Bell Call Centre Spaghetti of brainless employees. When I get my final bill, I will be writing a story and sending it to every publication in the Toronto area warning customers to stay away from Bell. When a utility company sets themselves up with cost saving ‘call centre’ methods which only brings you to tears because you are so frustrated with the ignorance and lack of consideration of their employees towards the customer, you know you can’t sit still and stay quiet. I will not have a company like Bell treat me like this and bring me to such frustation. I wish all suckers much success and I laugh in the face of the first comment from the idiot from Bell by the name of Nick McGregor - sir - just how blind are you or has Bell gotten into brain washing their employees into believing that they are trying to provide ‘excellent service’. Like I said to one call centre robot - “saying you will help me with my situation does not help me with the situation - solve it for me” If you have to reassure a customer that many times that they are going to be ‘assisted’ and ‘have their problem solved’ means that nothing is going to happen. My lesson is - out of the thousands of employees that bell employs - if you are not getting satisfaction from one of them - hang up and start over - eventually you will come across a human who can help you - but - don’t give out their name - cause they might get fired. Once my contract is over for my wireless - I will never EVER return to Bell - They can go to hell!!! ….and thank you John Seaton for all of those contacts at Bell. They will also be getting a ‘kind note’ from me.
Agreed.
YES, in your own interest, do avoid B-e-l-l!
Keep in mind that B-e-l-l has no integrity!
Keep in mind that B-e-l-l leaves a LONG TRAIL OF BROKEN PROMISES!
Keep in mind that their word is no good!
By definition “integrity” means having sound, accessible and internally consistent processes and resources that provide for trust, respect and civility.
When I bought a modem from B-e-l-l, I paid in cash, and B-e-l-l promised in writing on the back of my receipt that they’d refund my money in cash, if I returned the modem in two weeks, and that the refund would be in cash, if the payment was in cash.
B-e-l-l’s first broken promise: They refused to take back my modem, before the end of two weeks, when I returned it back to the store where I purchased it at.
B-e-l-l’s second broken promise: They pressured me mail it back to them to a local address, by parcel post. When I did, they never refunded any of my cash, in spite of their verbal promise.
B-e-l-l’s third broken promise: They made a verbal promise to issue me a refund by credit card, if I mail my modem back to them, but they never issued me any credit for anything.
I hope this helps.
Mike
I just got screwed by Bell due to their unethical business practices. They representatives conveniently forget to mention all the details. Here is my story and rest assured I will be getting out of Bell ASAP. I am with Bell over 30 years now and I had High Speed Unlimited along with basic phone with call waiting. I read about the bundle deals and I thought I could save a $5. Stupid of me! I should have known better. The representative mentioned to me that my phone bill with $5 discount will be $27. 95 before taxes and my sympatico pay will stay the same. This was .50 more than what I used to pay in total without call display. I accepted. The first bill came in $36.44 with no discount which was calculated as $32.95 + all other extra fees (touch tone, 911 etc.). I called, asked for the discount, got a confirmation number but not the discount. My second combined bill came in $78 with taxes. Those bastards changed my sympatico service and had the courage to charge me $25 for downgrade fee. Now I have lost my old high speed unlimited access and I am paying $10 more per month on the combined bill.
Oh the tales of woe…26 years with Bell, and an never ending story of decline. I first dropped Bell for long distance when their competitors offered superior service for less than half the the cost.
Next came the 3 cell phones switched to Rogers for superior digital coverage.
I started at $39.95 for unlimited long distance some 7 or 8 years ago. It had since gone up to $49.95 but with the increased speed I was not too upset. It then went to $74.95 for unlimited unlimited. Only Bell can use double superlatives and charge more for the privilege. At no point during my time with Bell had I ever received any written or verbal warning of these increases. Well a nice flyer came to my mailbox offering both telephone and unlimited (yes real “we don’t monitor nor throttle usage” internet) for $$59.95. Well dang that took about 3 seconds to decide. The installer was within 15 minutes of the agreed upon installation time (he was early), and he set up both my home and VoIP routers. Great personal and technical service, cheaper prices…how UnBell.
Unfortunately Wightman Telecom is not available to most folks but to those who can…jump at it. There are unfortunately few choices other than Bell for most people and those choices may be the same hell but walking talks…Bell has the ability and infrastructure to deliver a superior product but apparently poor management and worse customer service will keep those services from us, those who have supported and grown Bell for decades.
M. Russell
It worked! I used the e-mail address executive office from above and lo and behold I finally had someone finally look after my issue and fix it. It just took one year! Problem was I moved. Cancelled my bell phone at old address and though hmmm I should get a cell phone and why not get one of those attractive “bundles”. So I got a Bell cell, and express vu and sympatico package. Well they kept billing my old phone and even sent it to collection agencies. No phone calls or going on their bell site for answers worked until I used the executiveoffice e-mail. They apologized and credited the bill and stated that they would stop the collection agency. I find that the rest of my complaints, ie their overseas help desk and their phone system process is irritating but it pales in comparison to the stress I went through over this phone issue. I am ecstatic. Or am I speaking too soon. If I am. I will post again. When my contract is up (just one more year!) I WILL be going elsewhere. It is too stressful dealing with Bell.
Bell Business Essentials Bundle is deceiving and misleading.
I’m into my Bundle for 4 years. Now I’m force to pay $1000+ Early Termination fees cause Bell Auto Renew Contracts after the first 3 year fixed term. Bell now informs me that I still have 2 more years on their contract when I have to cancel.
No where on the website does it inform the customers about the Auto Renewal. From their website, the Legal shows
“Service available to business customers in Ontario and Québec where technology permits. In certain areas, the monthly rate is regulated by the Canadian Radio-television and Telecommunications Commission (CRTC) and may vary according to geographical location; this also applies to savings. Subject to change without notice and cannot be combined with any other offer. Early termination fees apply. Taxes extra. Other conditions apply. (1) Available to new customers who subscribe to One Fixed Line with a 3-yr. contract term, and to Call Answer and Business Internet Basic services with a 1-yr. contract term. The then current monthly rate (now $80.25; subject to change) applies thereafter. Modem rental charge of $5/mo. applies. The following monthly charges apply: 9-1-1 (19¢) and relay (13¢). Municipal 9-1-1 monthly charges (47¢) apply to Québec residents only. (2) Compared to current monthly rates for each service when subscribed to individually, without a contract term for One Fixed Line and with a 1-yr. contract term for Business Internet Basic, with applicable activation or installation fees. (3) Subject to availability. Applies to one search, which includes up to 5 numbers requested at the same time. (4) You do not have to subscribe to Bell Canada’s local or other tariffed services. Provided by NEBS to Bell customers. Customer must call NEBS to arrange for printing and shipping. Bell is not liable for defects. Includes printing and shipping of cards, with 2 ink colours and existing logo. Limit 250 identical business cards per account. (5) Orders must be placed before 1PM EST and up to 5 lines installed for a one time fee of $200. Yellow Pages is a trade-mark of Yellow Pages Group Co.”
Bell acted wrongfully and Bell had not sent to me nor had I received a written letter, email detailing the new Bell modifications, terms, agreement to be undertaken after initial agreeed contract.
This is the tactics Bell use to deceive their customers. They want to give customers a little savings in the beginning and then hit them big with fixed long term contracts. I hope people read this and not be mislead by Bell.
I was a Bell One Bill customer in Ontario for two years 2006-2008. I just now received a bill from NOR-DON on behalf of Bell for internet service in Nov of 2006. In October of 2006 I received a Bill for High Speed Internet, when I called Bell they told me it was for my internet but I told them I was a One Bill customer and had already paid for that month they said they would cancel that bill and that was that, however next month the same thing happened. I again called, was passed to a number of people but finally got a lady named Jill who gave me a reference number and apologized for the double billing. I had nothing more form Bell until the bill from NOR-DON this week, over 2 years later. Now no one at Bell can help me because it is over 2 years ago and the NOR-DON people only know that Bell says I owe the $47.32 and I must pay or have my perfect credit rating ruined over less than $50, I can’t help but wonder how many other people have been ripped off this way by Bell.
I got a Bell Bundle, three months free for telephone, internet and television. After two nightmarish weeks of not getting services I asked for I terminated services cause Bell couldn’t get their act together. Countless hours waiting for technicians to never show at the appointed time, failed hhok-ups and lied to by support people. Bell has the nerve to send me a Bill for $450.00 and threaten collections on me. Guess what Bell….my story is going to the papers.
Bell Canada Complaint
Bell Canada will soon charge all its customers a dollar to receive a hard copy paper bill through the mail. If you want to avoid this charge you must use Bell Canada’s ‘Ebilling’ (internet billing) service.
If you wish to have a hard copy of your bill, and avoid the charge, you must now print it out on your printer from your computer by using Bell Canada’s ‘Ebilling’ service.
Is Bell Canada’s Ebilling “free” for it’s customers?
No. If you want a hard copy of your bill you must either pay the dollar to Bell Canada or print it out off your computer. Either one incurs a cost and Bell’s option also subtracts convenience.
I have phoned customer service / customer loyalty twice about this and I was told that this action was for the environment and that as a consumer I still have a choice.
All that I can figure out is that my bill is going to still get printed and that either way it’s going to cost me money to have a hard copy of my bill. There is no benefit for the consumer or the environment. However, Bell Canada saves money, and in fact, earns more money by placing the cost of billing on its comsumers.
Why I print out my bill:
It’s for my business and I need it as a tax record. Either way (sent, or ‘Ebill’ printed) it’s getting printed.
Why Bell Canada’s logic is not for the environment:
If Bell Canada’s intentions for charging money for its billing services is really to save the environment and not a cash grab wouldn’t the amount of this charge be something like $0.65 or $1.23? Wouldn’t this better reflect the cost of material and labour? Why an even dollar?
If you “choose” the paper bill will it be environmentally friendly? Will it be one page instead of at least 3 pages? Will the envelope only contain a bill for Bell Canada’s service or will it also contain separate paper advertisements and offers?
(I asked the “customer loyalty” department about this and they said that they could put a flag in the computer so that I would only receive the bill and no paper advertisements. I asked if my bill now would be cheaper, since less paper would be involved, and he said it that the dollar charge would remain the same.)
One huge problem for Bell:
It’s discriminatory. If you don’t have a computer and/or internet service you will be charged by Bell Canada to receive your bill. You will actually have to pay to be informed that you owe Bell Canada money.
The idea that really hurts my brain:
Isn’t a paper bill the cost of doing business? Would a plumber, mechanic or plumber charge me for the cost of their invoice? Can I subtract the cost of writing a cheque to a plumber, contractor or any other service? Since Bell Canada wants to charge me for a paper bill this logic should now follow:
First, I take note of Bell Canada’s service charges to my business. Second, I subtract the cost of the envelope, stamp, and cheque that I will send to Bell Canada. Third, I write Bell Canada a cheque from my business for its services minus my cost. Now, I mail it to them.
After all why would I want my payment to Bell Canada cost my business money?
Is this a great business plan for Bell Canada?
I found out about Bell’s plans to charge a dollar fee for it’s paper billing while I was upgrading to a Blackberry data cell phone. I was going to buy a new phone (after phone credit, and rebate the approximate cost to me was $120.00), and sign up for a data package (extra $15-$30 per month) on top of my existing services.
Instead, after being flagged in Bell’s computer, I was asked to “choose” between “free ebilling” or a dollar charge for a paper bill. The computer would not proceed with my purchase and addition of service without an answer. Lacking sufficient warning of the change and needing to return to work, I became annoyed, and chose to back out of the sale and the new data services. I will not upgrade my services with Bell or buy a new data phone with Bell as a result of these changes.
So how much potential money did Bell Canada lose as a result of these new paper bill charges totaling $12 a year? How many other customers have become annoyed with Bell Canada and decided to back out of further additional services?
What do you think? Smart business?
Conclusions:
Bell Canada’s logic behind charging money for a hard copy paper bill doesn’t hold water. It’s obvious that Bell Canada wants to save money by not only putting the cost of doing business on the customer but actually make more money doing it! It’s not for the environment and it’s not for your convenience. Bell makes money by charging you money to receive a paper copy of your bill. The irony is that Bell Canada could ultimately lose more money than it is saving as old and new customers become increasingly annoyed with corporate greed.
Can you believe that Bell Canada is charging additional money to invoice its customers?!
For Sale BCE….Very Cheap. Includes overseas call center, fleet of rebranded trucks, work force (as is condition), grey and blue suits (some sweat stains underarms - recent), false smiling happy face masks, legal team-some conditions apply (caution not for faint of heart), one chauffer driven smart car - some soiling on seats, one Mobile Phone only used once to call Ted Rogers, koolaid emergency bailout mix, primary school reader “See Boys Jump Ship and Back Paddle”, Emily automated talent not included..is not running BCE Management, billing system fixer upper for handyman, two beaver pelts, one set of false teeth like everything else, will throwin for successful bidder a team of slightly used executives good for nothing but with some work could be useful for simple errands and go by the nanes the Three Stooges, also included a gaggle of yes men and women that could be useful for call center duties in India…shots not included especially distemper shots. A wonderful Christmas Gift for your loved ones or just to laugh at around the christmas tree while sharing good times while talking on your Rogers Home Phone. The gift that stops taking and starts giving.
Bell Canada offre un service a la clientèle de qualité MINABLE, MÉDIOCRE et PITOYABLE. Des heures d’attente, aucun problème réglé. Pourquoi embauchent ils des employés au soutien technique aussi incompétents qui cherchent plutôt a faire des ventes plutôt que d’aider à régler le problème. Peut être parce qu’ils n’ont pas été formés pour régler les problèmes des clients?
JE NE CONSEILLE A PERSONNE D’UTILISER LEURS SERVICES, BELLE CANADA entreprise catastrophiquement nulle du point de vue service a la clientèle.
Re: Ely
I don’t speak French and even I can understand your message above..Bell Sucks The Big Enchlada! En Francais…Bell Smells Like Peppi LePew.
lol sorry, when i feel really angry, i only talk in french.
I Just wanted to say that i was really frustrated by BELL Canada.(i’m still frustrated because of them)
They have the worst customer services that i ever seen. Their technical support doesn’t help you to find a solution for the problem, their technical is here to buy o lot of services and don’t give a shit about your problem.
BELL Canada SUCKS !
I don’t recomand Bell Canada to anybody
Bell Canada is a really huge bag of lies and decit,
The compony still rides on old people who feel loyal and the sucker born every minute.
I have to admit their customer service stems from the seasoned dumb fuck that trains them,
Yeah i want some fucken 19 year old pot head dealing with my account!!no afence to the 19 year old pot heads out there.
My name is Bryan Bomholt and I work for Rogers i sign up 30 homes a week on our Rogers resadential campaign i leave a customers house feeling great haveing left them all the need to kick my ass if they are ever unhappy with the service,
i also feel great because thats one less sucker stuck with a compony that would kill babies if they could get away with it.
inclose i would like to say to all bell customers.”Email me get of the bell and come home to ROGERS enough is enough!!”
YOUR PERSONAL CUSTOMER SERVICE REP>
Bryan Bomholt jr.
bryan.bomholt@yahoo.ca
I’ve just had it with BELL!! Tryed for 2 days to get through teck support,when finally got through they just made my problem worse.they SCAMMED me into upgrading my plan and also at a cheaper price when noticing it wasn’t as good has my actual plan,I told her to forget that deal and stay with my plan and she responded it was too late and my old plan is no longer offered to new subscribers(I just got F–ked)..
Made a complain at a different department and they said they can avoid the new plan and give me back my old plan,hey we’ll see if that’s true!
Anyways,still trying to get through teck support(to resolve my email problem)
and guess what? Can’t get through!!
If this goes on with this company,I will personnally try to get 500 bell subscribers to get together,contact VIDEOTRON(or some other company)try to get us all a deal to switch.. I will have a website for you all to give in your names and contact info., ..
Robert
Bell Sucks alright.I dropped bell and paid my bill on visa in full 2 years ago Feb. and they sent me a notice stating I still owed the bill and sent to collections.It took a year and a letter from a lawyer to get them back off but now they have got a second collection angency starting to hound me.
If anyone else has had the same problem we should all get together and start a class action against “good ol sympatico”
Glad to see I am not alone. I moved to Ottawa in July of this year and contacted Bell to set up TV, DSL and phone. The unit we were supposed to get was not ready so we took another one and the fun began. Short version is that we could not have a dish due to a tree and after 2 weeks and three promises we did not get the DSL modem so I canceled it. Bell has been hounding me ever since with a bill that includes $100.00 charge for Expressvu. I told them in Aug that when they send me a correct bill I will pay it…no luck.
I spent 3 hours on the phone canceling the DSL and satellite accounts that I did not open.
In Sep i switched to Rogers homephone and now they want to charge me for breaking the phone contract. I guess providing horrific customer service is not a valid reason for me to leave Bell and I am supposed to pay through the nose to escape.
The account went to investigation in Oct with a promise of a call within 10 business days…no luck.
I have explained the problem to more Customer “Service” reps than I can count and last week a supervisor in billing promised to put the account on hold until they figured things out.
Phone call today from billing so once again I go through the explanation and once again it goes to investigations. It seems that after the last time they could not get in tough with me so the account went back to collections. Funny how collections can call twice a day since Aug but the crack investigation team can’t call me.
I was assured that until they sort things out I would not get anymore calls…LOL…the phone just rang from collections again and some guy that I can barely understand rudely tells me that I owe the money and he had no way of knowing that it is under investigation. The left hand is not even aware of the existence of the right.
What’s a person to do, I can understand why there call centers are not within easy driving distance. They hire people for minimum wage and count on the fact that nice folks won’t yell at them.
I guess the easy answer is to pay even for services that I don’t have otherwise they send me to collections and they have used that threat.
December 23,2008
I also found this website by searching bell sucks as keywords. I am like many others here; who dealt with bell for landline,cellphone and DSL internet for quite awhile. And little by little we had to cancel one or more because of horrible service. The 1st line CSR were all polite and following their scripts and protocols passed me on to yet another area. I have bell moblility, but no service coverage in my home. Stayed with this for a year and ahalf because was told new towers were being added to our area, guess it didn’t happen or there is no difference. If I travel away from home about 13 minutes I get fine service; problem is I am disabled and mobility is very difficult. I asked to be released from contract or i’d sign a contract to keep bell landline service.After repeatedly explaining no service for a disabled stuck a home person. They wouldn’t help. Anyone know what else I could do cancel fee $300.00 we don’t have any expendable $.
Yes …… BELL SUCKS BiGGieS !
They are eager to grab your Money, then screw with you in so many ways. They want you to have you Long Distance charges with them, yet as soon as you make ONE call, they charge you like 10 times more than most other places, then to thief more, they tap on a Network fee for another $4, then on occasion, they slap on another hidden “Adjustment Fee”…. they for for totally no reason, except to see if you really look at your phone bills, if you don`t or you don`t notice it = More $$$$ for them !
Their Internet fees are all the same.
They Advertise that you will connect at a certain speed, but in the fine print, you will see a little line that says.. “Up To”.
So once you are connected with them, you just got screwed again.
Now they have another rip off, where they change you by usage. This is also another of their Bull Shit con games because when I signed up, I did so for UnLimited Service, but somewhere in their fine print, they had a line there that allowed them to change that at any time ! Now if you email often, or often play games online, they will charge you DOUBLE your monthly charge !
My internet was $26 per month, but my last bill, they charged that, plus another $28 in usage Fees.. Like W.T.F. ???
They constantly give you the con game with every service, and to be Crooked like they are is Legal because they had that magic line
in fine print somewhere on page 32 or so, that said …..”Screw Balls Are US”
Calling for Service ?…. Forget it !
All calls are re-routed OUT of the country, to either Malaysia or India, where they don`t even have an idea of where Vancouver is & where you often can`t even understand what they are saying, much less resolve any problems because BELL taught them how to give you the Brush Job !
I recently called to settle an over charge,
I spent like 1 hour trying to get this done.
I was put on hold, then they cut me of twice so I had to start all over again. They then play the Pass The Buck job, transferring you from 1 agent to another. Once I thought that I finally had it all settled, with the over charge taken off, the next bill has the same Rip Off Charges and Nothing changed.
I called again, This time the agent sent me an email to agree to this new price. That was where I noticed another Con Job !
I had to Click & Agree to this, then return that email to Bell, But, Below in that email was where I noticed a clause that said…
“By Clicking here, you agree to all terms, so should you disconnect your Services with Bell in the next 2 years, you will have to pay a Penalty fee = $120 ”
I Don`t Think so Screw Balls !
BELL is constantly tried to screw Customers,
it`s no wonder why that they are losing so many of them. Until they change their scams, they will continue to do so, Me included !
If they try to Charge you for B.S. charges,
Do Not Pay !…… I certainly won`t !
I think I’ve got it. Bell customer service isn’t bad. Bell prices aren’t bad. Bell products aren’t bad either. So why does Bell suck so much? I think I know the answer. After trying to sign up for internet service, I think I know. After (no exaggeration)a dozen phone calls and no internet at the end of it in a major metropolitan city, I think I get it. Bell is a dinosaur. It is huge. It is old. It has unions. It has dozens of departments. It has high turnover. It has a complicated smorgasbord of different employees concentrated and specialized only in a very narrow field of expertise and no power to fix whatever (usually complicated) problem comes their way. Bell needs to restructure. Badly. It needs to train people properly, to give them the ability to go from phone to internet to tv problem solving. They need to (ironically) fix the phone system they have right now so you aren’t being hung up on at an alarming rate. This is why Bell Sucks.
Bell has the best products out there. The Sat TV has by far the clearest crisp picture I have ever seen. Good Internet most of the time. My home phone always works. Great self help website. Most of the Canadian Techs are very good at what they do.
That being said Bell administration and billing must have the laziest most incompetent people working for them. I don’t know how some of these useless morons hold a job. I call them every month because they continuously screw up my bill.
I find it hard to understand the Agents from Bell India who do not know shit from shinola.
If Bell would hire the right people they could cut their staff back by 30%
I often wonder how many people just give up and hang up after 20 minutes trying to communicate with someone who you can hardly understand. Why the hell are Canadian jobs being sent overseas anyhow?
I always just push the button for a French Canadian Agent. Most of them are only too happy to speak English to you and help with the problem.
LOLL Montreal quebec OWN Canada???? ahahaa Quebec ALONE = FINI , esti que jai hate ke lesti de quebec se separe du canada tbnk!! en sen caliss ti pas asser du quebec , separer vous pi crisser nous la paix =)
BEll sa Rooockkk ser dla bombe !!! BELL ROCK!!
Try giving this guy a call…if you can’t understand Bell India
Kevin Crull
President- Residental Services for ExpressVu,Sympatico, and wireline phone
Phone - 416-581-2923
Fax- 416-593-1338
kevin.crull@bell.ca
Or give his assitant a call, she loves to hear from the Happy Bell Customers. Thanks to the Bell rep for the info.
Executive Assistant
Jacqueline Fowler
Phone- 416-581-2953
jacqueline.fowler@bell.ca
Kevin Crull
President- Residental Services for ExpressVu,Sympatico, and wireline phone
Phone - 416-581-2923
Fax- 416-593-1338
hi
nesgmitpnywi4371
good luck
hi
nesgmitpnywi4371
good luck
My last post on this site was August 26th. I am happy to report that I no longer have Bell Residential Home Phone Service and I no longer have Sympatico service. I am unfortunately locked into a freakn’ contract with Bell until February 2011 for my wireless. I got rid of the service in September and to day - I AM STILL HAVING RIDICULOUS BILLING PROBLEMS WITH THESE MORONS!!! Someone along the line here mentioned that Bell Services are pretty good. Good clear home phone, crisp picture, internet connection the majority of the time. Bell’s biggest problem is the billing and the idiots that you have to deal with in the billing department. Not only do you have to attempt to speak with these idiots in India who are simply going by a script, they are dealing with different billing systems and these employees have to be the most rude individuals I have every had the displeasure of speaking to. I have been paying my bill through the internet banking since 2005 (I’ve had sympatico that long) - never a problem with them receiving my payment. In July 2007 when I added the home phone and wireless and ‘went onto’ the One Bill system - I continued to pay my bill using the same method without making any changes to my banking system. When I got rid of Bell home and Sympatico in September 2008 - I still continued to use the same account and the same process - Bell still received my payments. Out of the blue - the payments I made on December 8th were never received nor can those morons locate the funds. I spoke with someone on December 20th and they were suppose to call me back - they didn’t - I called again last week and they were suppose to call me back - they didn’t.
They told me to contact my bank and have the charges reversed and then resubit the payment to the ‘correct account’. I will be charged $30.00 by my bank to have these charges reversed and the ’specialist’ basically called me an idiot saying she deals with banks all the time and customers have never been charged. She got on a conference call with me to my bank and she started the process for the reversal of the funds - when I spoke up and asked about the charges/fees - the bank rep said it was $10.00 per account for a total of $30.00 - I then asked the Bell rep what I should do - she said fax the statement in - when I asked what the fax number was - she had already hung up - I couldn’t believe it.
I am still very frustrated and I will NEVER NEVER EVER return to bell for any products - nor will I deal with Telus as they are partnering with Bell.
Someday - they will fall - and if I can help that castle crumble by making myself heard at every opportunity - I will do it.
Ugh! Still frustrated 5 months later!!!
Mary Lynn
Bell is such a mess. We used to have Aliant here. however the disaster of a company, Bell, bought Aliant and so they made a new rule that if you join a split contract you lose the 250 doller worth of upgrade credits you had earned over the two years of the contract. They “forgot” to tell me this. I’m glad though now i won’t be stuck with bell for another two years.
Worst company operating in Canada period. When they are finally out of business, that will be a happy day for Canadians. There is no service Bell provides that can’t be replaced.
Just an ignorant and arrogant company.
If you have friends who are Bell employees….disown them until they get jobs somewhere else. If you work for Bell…quit and become a person again.
You suck Bell, really bad.
bell fucking sucks!!!! ive lost my connection atleast 249 times EVERY NIGHT PAST 10!!!!! LIKE WTF GET BETTER SERVERS!!!
I have a similar experience with business service. They have a notion of auto contract renewal, if you do not insist in removing the service in writing, and approved by Bell Sale Rep. Your contract is renewed automatically, you are on the hook for another year. Do not call the business reps, and expect them to cancel the service for you. They do not do anything.
For my case, I have to call 6 months in advance and did not realize that I have to discuss with a Bell Canada Sale Rep. Luckily, I figured out a month early before the year end, and harass them to remove the service in writing. I made the French Sale rep to sign it, and fax it to the office. Finally I had it canceled. My observation is that Bell has a large network of French Sale Rep. Most of them do not care, and seem to take advantage of the situation in favour for their gain. So whatever you do making sure it is writing. Every phone call you made you must record the reference number, and demand the conversation must be recorded. Those are you evidence for later if there is a contract you wish to dispute.
Again, Bell Canada must change for a better or else they are facing a risk of loosing customer. Because they are afraid that is why they introduce the following:
a) DSL drop loop to make more money because they know the current customer will leave the HOME phone service, and use cheaper INTERNET HOME phone.
b) Their DSL service is much higher than the rest because they can not offer a better service due to a large network of Union within.
c) Their Satellite system has randomly added SYSTEM ACCESS FEE to finance their Satellite on the ORBIT. Well what do you feel when your provider says, please give me more money so I can build another HD satellite station on the air. Let’s me call it a nice way “SYSTEM ACCESS FEE”.
Anyway, BELL is a big f*king company. It is the worst of all for services.
Traffic Shaping is being done by Bell to their subscribers that are paying for Hispeed service, what a crock pay for something and they take it away instead of fixing their oversold network. They do this so VOIP has priority we are told. We didn’t buy the service based on that, we bought it based on advertised speeds for downloading as they advertised!
Well, I can’t change ISP’s easily, but what I can do is help stop people ordering Expressvu in my apartment complex and advising them not to use cell phone service from Bell or other services from Bell.
It has had an affect , only two Expressvu subscribers out of 100 units and no one showing up for their open house deal.
Now as we start cancelling wireless services, they will notice dropping numbers just like the traffic shaping, I call it sales shaping!
If they are gonna screw us, we can give it back.
well after reading this (and other) blogs about poor Bell.ca service, I’m scared! LOL
got a bell cell about a year back, 3 yr contract. (one year into it) I won’t go into excrutiating detail here as I’ve done this on another blog. the long and short is- I wanted to upgrade my sanyo flip to a blackberry storm. Nope, can’t be done, now run along and shut up. (ok they didn’t say it like that)
My intent is to get a 3g phone, wanted it cause my small business is growing and I want to be able to access my email etc.
they told me you can pay $699 for the BB storm. ??? I said, but I can pay you $400 to cancel this contract, and walk across the (coquitlam center) mall to either rogers or telus and get a BB storm for 250.00 and save myself $50 in the process! Bell guy said “yes”. ????????????? ooookkkkk then
sent an email to them, got something similiar in response. I guess their PR Dept just doesn’t get it.
Probably this week I am going to cancel with Bell and walk down to Rogers and get a BB Bold - not sure what the contract will be, prob. about $75/mo - and the BB Bold cost? $100
Sheesh! if one of my customers wanted to pay $400 to get away from me I’d sure jump through hoops to fix whatever is wrong!
OK, so I made an error by signing with bell. Learning curve! and its gonna cost me $400.
The sad part is that the other cell companies only have to give “ok” service to look good in the face of Bell.ca’s efforts!
Mac!!
bell is the bese
bell is best. always..
have you asked bell canada what all your fees are on your phone
NETWORK CHARGE this covers your long distance line if its BROKEN
PHONE CARE this covers your home phone they will replace your wallmart phome with one of there bell phone DO YOU REALLY THINK SO
TALK TO BELL THEY WILL HELP YOU TO UNDERSTAND THERE CHARGES
Bell ExpressVu TV:
I suspended my program with Bell ExpressVu from June, 09/08 to Nov.28/08. I picked up my mail on Dec.11/08 for the new cards. Dec.14 I installed the cards and was unable to download the service. Dec.16/09 I phoned Bell ExpressVu to see what the Problem was and put me through to a technician to see if he could get me up and running. I also told the technician that we are experiencing a winter snow storm,
The technician worked on it For about 30 - 35 minutes and was able to get some station I was then told that I will not get all of the station because of bad weather.
I then told the technician to put me through to someone that I want to cancel the service, which he did, I spoke with an operator to cancel my service.
I got a bill Feb.09/09 by e-mail from Bell for the amount of $163.62. Jan.10/09 @ 11:02 AM I phoned Bell and again confirmed cancellation with them for Nov.16/08 I was told that my service was cancelled, call ended 11:16 AM.
On Jan.30/09 Bell Collection agency called at 10:15 AM I picked up the phone they hung up. I called the Number and told them that I had cancelled with Bell on Dec.16/08. Had to call Bell again at 11:45 AM (Taylor) told him that I had cancelled with Bell on Dec.16/08 and why I now have to pay 173.62. he told me that this is what I own them, call ended 12:14 pm.
Received another bill by E-mail by Bell and it is now $271.05 On Jan.31/09
I was on live chat with a Jamie W and I asked him how much I oh. I was told I had a credit of 97.43 from $271.05 les $93.62. I would have to pay $80.45 plus service fees. (Plus tax) March 03/09 Collection agency phoned me @12:42 PM and told me that I have to pay $176.89 I am now being harassed by collection agency and also by Bell ExpressVu
PS I own my own Equipment it is not rented I also did not ever get the service of all channels which I was paying for.
Collection Agency said they listened to recording tapes of me that I did not cancel my service on Dec.16/08 this is where Bell ExpressVu lied to them. So this condensation on Dec.16/08 was not recorded and the operator is denying that I was on the phone to cancel the service. This was about 8:30 pm in the evening.
What would you do in these circumstances, will you pay the amount of $176.89 or just for the 1 month of non service of the Bell ExpressVu TV..
Go to the Better Business Bureau. Everyone, register your complaints, it might help present your side of the story when the collection agencies call you.
Don’t pay for service never received. You only encourage Bell to continue their dishonest behavior.
WHY DIDN’T I GOOGLE BELL SUCKS SOONER????????
I made the mistake of falling in love with the PVR idea, and thought they were the only ones who offered it. BIG MISTAKE, I’ve had only grief since I ordered their shitty services and products.
Day 1 The installation was a mess, didn’t come, blamed me. Finally came not when expected.
Then my home ph service was so poor, crackly for weeks!!!!!!!Finally bad crackly noise went away
Next my Iternet………….. after 2000 calls to New Delhi it was finally again working, not working, working, Service call, not working, WORKING!!! YAY Then theycreated 2 internet accts for me which was a real drag as I pay by bank mach, no one notices when acct #’s change! Real hassle to figure out. Again customer service unhelpful.
NOW, MY DISH IS ON THE FRITZ!!!!!!!!!!!! So I called New Delhi and did the home diagnostic thing with them, to no avail.Tonightthey tell me, they want 75.00from me to come a do a repair call. So typical of them, $$$$$.
I added up my bills and I’ve spent with them nearly 1200.00 since last August. My Bell rep tonight assures me I’ll get out of my “Contract” (200.00 penalty), poor me I almost believe him. He said to “ask for a supervisor right away” Not to take no for an answer. We’ll see if he follows through with his follow-up call Monday night? I doubt it.
I’m feeling better now though, I went Back to COGECO and they threw their arms open wide to me. We had a good laugh about A. G. Bell rolling over in his grave too!!!!
god do i hate bell….charging me for numbers that dont exist for example 522-000-0000,30 dollars for 5 minutes WTF!!!!
and the worst part is i begged them at leasts a good 4 times to do something about it but to no avail….now im happy with videotron…GOD I HATE BELL
Bell Canada offers the worst service I have had with anyone anywhere (it even tops auto dealerships).
Ok so I signed up for Bell’s new mobile Internet - $30.00 a month.
It doesn’t work more than 50% of the time. Then two weeks later, it does not work at all. They tell me they have cut me off of the service (without my notification) because I had accrued $650 plus of charges. When I asked how this might have occurred since I thought I was on a $30 a month plan, they told me the employee had put me on the wrong plan. After about 5-10 phone calls, getting bounced from department to department, from Mumbai to Mississauga, I was told they would credit me (a month later) and that I would be put on a $35 plan (I guess the $30 one no longer existed). A week later, I again need to use my service (I initially tested it and it seemed fine), I could not get on the Internet. I call, and several departments later, I am told I was never taken off of the plan, and I again had my service cut off. I than had had the service for almost a month during which time it barely worked for two weeks and that was it. I asked if I could cancel the service. Yes, for a $200 cancellation fee. So, they promise me my service will work and I will be credited for the month. A few days later, I again need to use the Internet and I can’t get on. This is when the fun begins. The store gave me the wrong number (1-800-India). Now I teach English as a second language where I have taught people who cannot speak more than ten words, but I could not, for the life of me, understand what this person said. Eventually I realized I had the wrong department (Internet not mobility) even though the Bell store had given me the wrong number. Then I call the bell store and they give me another number. It was also wrong. It was a technical support line for the modem, and their advice involved programming language. The never bothered to consider if the modem was working of not. (i.e., no software problem). They didn’t believe me. I then call Bell mobility explaining I was given over to a programming type at Nortel who had no shortage of computerease vocabulary but lacked troubleshooting skill. They then told me at Bell Mobility the problem was indeed the modem (this is over a month into my service) and I would need a new one. I asked if I could cancel the service. Yes for $200 was the reply. I then waited for the 3-5 business days for the modem to arrive. It didn’t. I called. they said it was on back order for an indefinite time. Then I spoke to a manager who said he would mail me a demo model. I said I did not want a used modem. But again a $200 cancellation fee. By this time paying $200 seemed like a bargain But due to my Scottish background I did want to pay the fee. So I give him my address. However, he could not send it. I live in an apartment with p.o. boxes, and they won’t send it there. He suggested I drive 25km to his office to pick it up. I refused. Then after seeing an “expert” for consultation about what to do, he called me back to say they could ship it to a friend’s address. It is not April 27. I signed up March 1. I do not have a working modem. I then called Consumer Protection (Ontario Government) who said I should not have to pay the $200 cancellation but that their investigation could take up to two months.
Once I get time, I am switching to Rogers.
Every time I have to call Bell, I think I lose at least 20 hairs on my head and a day or two off my life from my blood pressure.
I don’t understand why everyone is going “I have indian friends, and I don’t mean to be rude… but…” That is such a Canadian attitude. I am a English speaking white Canadian born in Ottawa. I will say with great pride that I hate the Indian accent. I think it sounds dirty and symbolizes poverty and stupidity to me.
So in turn, whenever I call Bell and that is what I hear, you can see why I associate the company with nothing good.
I can see how they are still turning a profit though. If they are paying Habib who hasn’t showered in a month and rides a camel to work $1 a day to say “but sir, you need a telebbbissioonnn and cabbbelll” all while they are charging me $250 a month for my services.
End of Rant.
They need to move their collections services to canada….. those people in india (and yes, I confirmed their location) don’t give two craps about canadians except for when they push their way to come live here….actually, even then they don’t care
Its great to see so many unhappy customers speaking out. I am one of them! At only 19 years old I was faced with a phone bill of $1,400. This of course is pertaining to my former cell phone account with them. On my contract I had UNLIMITED texting (incoming and outgoing, internet, and incoming calls. With over 1000 outgoing minutes per month and free evenings and weekends after 6pm how was this possible? I dont know, and still dont. When I called in the customer service rep(s) always had different amounts I supposedly owed them (usually up or down $200). They were also very helpful by informing me that this grossly high bill was from simple over usage. I asked for a detailed copy of my usage, never got one. Now a company from Quebec routinely tries to get into contact with me to pay this. A collection agency. It is pretty sad that someone as young as myself has to get into this mess of a greedy monopoly run company. I know various other people who have switched from Bell as well for internet issues, satellite issues. You name it. I am so mad with this company that I will actually give out my number 647 831 1699. I would hope that anyone considering any sort of business with this company would call me first.
To sum it up. Bell is run by corporate greed, poor quality service, ZERO customer satisfaction, LOW standards, Monopolistic intent, and prison degree contracts that take away a consumers freedom and dignity.
Dont give one penny to these greedy Bastards. For any previous comments up there, you will be blowing me before I ever deal with your customer service again. We will see you and your little french collection agency in court to deal with this matter externally.
Alexander Bell invented the phone, not **** business ethics.
Bell canada is easily the worst company i have ever had the misfortune of dealing with. I am boycotting them completely. I strongly suggest if you havent already switched to another company, do so. If ever you cross a bell canada truck on the road give them the middle finger. Likewise if you see a bell canada truck parked slash their tires. If ever you meet a bell canada employee in public, spit on them, smash them with a brick and sleep with their girlfriend. if you own stock in bell canada sell all your shares. Dump them. What ever happened to james smiths laws of economics? how can a company that provides a lousy overpriced product, and the worst customer service on earth survive? the answer they cant and they wont. The only smart solution is to get rid of your shares! and i mean fast. If you wait too long, you will be stuck with worthless stock in an equally worthless company. They deserve to go out of business. The question is do you deserve to lose your money? sell your shares now, save yourself a huge migraine.
Here’s a copy of my ordeal with Bell today.
Dear Bell Customer Service,
On May 7, 2009 I visited the Keswick location of the Bell store and purchased 1 ADSL
internet filter to prevent the high pitch squeel that my mother was experiencing her phone
line due to her new dsl modem. I connected the filter and the item appeared to be working
fine.
Approximately one week later my mother was complaining about the return of the high pitched
squeel on her phone. I returned to Keswick on Sunday May 16, 2009 and verified that indeed
the high pitch squeel had returned. I went back to the Bell store in Keswick to exhange the
filter but the store was closed. I went to “The Source” and purchased a filter from them.
This solved the problem. My intention was to return the filter to the Newmarket Bell store
later in the week.
Today, Friday May 22, 2009 the last day of your 15 day return policy I entered the Bell
store at the Upper Canada Mall in Newmarket. The time was approximately 6:30pm. I was
greeted by a young girl who informed me that I could not return my item at this location
because they didn’t stock ADSL filters. She was firm and short with me. I was confused as
to why she would not return my item in Newmarket. She told me I had to drive to the store
in Keswick (20km away and about $10 gas round trip) to return it and absolutely refused to
assist me in any way. I became more annoyed and reminded her that I was in a Bell store and
that the item I was returning was an “officially labelled” Bell item. At this point I asked
to speak to a manager She told me that no manger was on duty but that I could use their
courtesy phone to call 310 BELL. I could not believe that she told me to go over and use
the phone and to take care of the problem myself after coming into the store in person!!
I called 310 BELL and explained the situation to a customer service representative. The
gentleman on the phone found a solution to the problem. (Something that could have easily
been done by one of the store employees). He stated that they could use a web form to
submit the return. He asked if he could speak to one of the store employees. I asked one
of the employees to take the phone. This time a different employee about 25-30 years in age
stated that she was on break and going out for a smoke! I asked her to take the phone call
again and she said she was “entitled” to a break. I understand the labour laws but there is
no labour law that says you must take a break when customer is awaiting service a break can
be taken later once an issue has been resolved. I asked a 3rd employee to take the call and
at the same time a new customer had just walked into the store and he refused to serve me
and began to serve the new customer instead. I asked this employee his name as his name tag
was facing the wrong direction and he stated that it was Dan and that there was no reason
for me to know his last name. Once Dan had finished serving the new customer he came over
to the phone picked up the receiver and was greeted with a dial time as the phone
representative must have run out of patience and hung up.
In summary this entire ordeal was over a refund of $16.94. The employees could have
resolved this by making a simple phone call and using the web based return form as stated by
the phone representative. Instead they chose to place the onus on me to assist myself in
returning an official Bell product.
At this point $16.94 is not compensation enough for my time and my frustration. The
monatary value of this item is no longer at issue. The issue now lies in the behaviour of
your staff at this location. I understand that the behaviour of the staff at one location
does not represent the behaviour of all Bell employees but I think this should be brought to
your attention.
We have a 2 year contract with Bell TV and are greatly enjoying your service and wish to
continue to use your service in the future. I am not asking for any credits of even a
refund at this point. I only ask that you inform me of any resolution that has been decided
to prevent this situation from occuring in the future.
Thank-you
Kevin
29-May-2009
My Bell Telephone home phone is continually out of service. We had better service in the 1940’s. I usually have to wait 2 to 3 days for them to provide service and the problem is always the same………something wrong with the outside connection. One would think that the Bell repair person would repair the connection so that two months later the same problem doesn’t resurface. Of course when my phone line is down, my internet is down too. They still send the bill every month and no discount for the time the phone has been out of service. They are charging me for services they do not provide. It is extremely frustrating. I advise everyone to stay away from Bell.
I would love to hear from anyone that has tried the links on the Bell Canada home page (http://www.bell.ca/home/). I don’t know if it is just me, but when I click to get an email address or phone number, the link doesn’t work. Seems to me they don’t want anyone contacting them. They just want to bill you.
I have been a loyal Bell Canada customer for about 20 years. I currently have a monthly Bell bill of approx. 350.00, and for this am treated very poorly. I asked a CSR and a manager the other day on the phone if I was considered to be a good and loyal customer of Bell Canada. No one would answer this question. When I pushed further and asked if this is the way Bell though good and loyal customers should be treated I was assured that they were doing everything they could to help me. When I asked who I contacted to make a general complaint regarding Bell Canada and the service they provide to loyal customers I was told there is no such #, but if I didn’t want to deal with each individual department (as there were errors in more than 1 service on my One Bill), that I could call 310 Bell and talk to those people.
When I became frustated at the total lack of response, ownership and the amount of non-interest with my concerns, and told the csr she was only there to gather her pay
cheque, she found that to be an extremely rude comment and told me she didn’t have to take that kind of talk. I asked for the manager at that point, who was also completely moronic. She didn’t understand that all I now wanted ( as service to crrect errors was not possible with these 2 staff members) was to know if I was or was not a valued customer, and if she thought that I should stay wuth Bell since the service I receive
is always so terrible, or if perhaps due the the service I was given today if I should leave Bell Canada and go to another phone comany, a Bell competitor. She had absolutely no clue that this was her chance to offer service and keep a loyal customer. Instead, she seemed confused as to why a customer would even ask her that. I ended the conversation as I then realized that Bell Canada staff members are impervious, have no clue what customer service means, and that no matter what I as a customer may expect, they are as a whole so idiotic they just cannot even comprehend the notion that there are still some people who expect to be treated well by a comany that has taken their money continually for 20+ years.
I am constantly told that Bell provides training, and consult to their employees. Soo now I am left wondering who provides that training?? I think you may need to rething, re-evaluate your decisions in that are, as it is obvious the trainer is not teraching your staff what they need to know when dealing with customers. If Bell Canda was my company,. or my name was in any way attached to it, I would be ashamed and disgraced. I could not bear the thought that my anme would be associated with anything so horrific as Bell Canada and the employees.
Thank you for your time,
Helen Murray
Disgruntled Bell Customer
519-848-3957
i subsribed to bell 3 years ago we were told that the primary reciever was ours along with the satelite antanna now there telling us we dont own it we paid 99.00 for the reciever the antanna was said to be ours also ive spoken to these people on several occasions with nothing resolved dont know what to do can i go back somehow and find out what we originally paid for all of this and why did i pay rent on the primary reciever when i purchased it ripoff is the only word i can think of.
I’d like to know how they can be sued, or what a person can do in Canada to take action against such a terrible company. I’m not going to go into my long story, except that I was convinced at the store to add a mobile phone to my services, and that everything would be on one bill and discounted. I signed up in March and this is June. I’ve spoken to a number of employees right up to the resolution center, nothing is resolved, I’ve been repeatedly lied too and nothing they told me they do, did they do. Today I told them to disconnect the phone, that I was not paying the bill nor the fine for leaving before my contract was up (haha, I was happy til I got the first bill). I told then to sue me as there promises were heard by myself and my husband. I really wish I knew how to pursue this matter farther. Companies like Bell Canada have no business being in business, and there should be some consumer company that can help. They need to bankrupt, disgusting company.
In short - I worked for Bell almost 10 years - It is true, the corporate system is based on family and friends business. People keep promoting their own buddies with no qualifications. People will grab what they can and move on and their replacements do the same.
As result, you cannot expect proper service, product and so on. All you see is greed and lack of respect to customers.
I am not saying Rogers and Telus are perfect, but for sure Bell is the worst one and I will see no bright future for that company and that’s why I left.